What are the responsibilities and job description for the IT Help Desk Technician position at Great Midwest Bank?
About Great Midwest Bank
Founded in 1935, Great Midwest Bank (GMB) is an independent, family-run community bank. We have 8 branches serving various communities in the Southeastern Wisconsin area. At GMB you will enjoy a flexible, friendly, family environment, and a rewarding career.
Position Overview:
Great Midwest Bank (GMB) is looking for a result driven and customer service focused individual to work part time and join our IT team! As a [Level One] Help Desk Technician, you will be the first point of contact for our employees, providing timely technical support and troubleshooting assistance to resolve their IT issues efficiently.
Responsibilities:
Respond to incoming support requests from bank personnel via phone, email, or ticketing system in a professional and courteous manner.
Diagnose and troubleshoot technical issues related to hardware, software, network, and peripheral devices.
Document all support interactions, solutions provided, and troubleshooting steps taken in the ticketing system.
Escalate unresolved issues as needed, ensuring timely resolution.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Other responsibilities and key result areas will be assigned as required.
Core Schedule
Primarily would work during the work week (Mon- Fri) part time hours. Approximately 20 hours per week. Flexible scheduling available, hours may vary.
Position Requirements
Associates degree in information technology or related field and/or relevant certifications (such as CompTIA A , Network , or Microsoft 365 Certified: Modern Desktop Administrator Associate) preferred.
Strong knowledge of Microsoft Windows operating systems, Active Directory, Office 365, and common productivity applications.
Familiarity with basic networking concepts, TCP/IP protocols, and troubleshooting connectivity issues.
Proven experience in a help desk or technical support role, preferably in a managed services environment, is a plus.
Ability to self-manage and self-motivate.
Excellent customer service and communication skills.
Well organized and can adjust to rapidly changing priorities.
Location:
This position would work primarily out of our Corporate Headquarters located at :
15900 W. Bluemound Rd.
Brookfield, WI 53005
Some travel to our other 7 branch offices may be necessary as part of the position.
Benefits:
Competitive salary commensurate with experience .
Paid Holidays and PTO
401k Retirement savings plan with company match.
Ongoing training and professional development opportunities.
Friendly and collaborative work environment with growth potential.
Job Type: Part-time
Schedule:
- Monday to Friday
Ability to Commute:
- Brookfield, WI 53005 (Required)
Work Location: In person