What are the responsibilities and job description for the IT Help Desk Technician (Level 1 & 2) position at Robert Half?
Are you passionate about solving IT challenges and delivering exceptional customer service? Do you thrive in a fast-paced environment where you can make an immediate impact? If so, we have the perfect opportunity for you!
We are looking for a Help Desk Technician (Level 1 & 2) to join a growing IT consulting team. This Direct Hire/Permanent Placement role is perfect for a go-getter who loves tackling technical issues, working directly with clients, and growing their IT career.
What You’ll Do:
- Handle Level 1 & Level 2 tickets, troubleshooting a wide range of IT issues for clients.
- Deliver an outstanding customer experience, ensuring timely and professional support.
- Work with a variety of technologies, from desktops and networking to cloud-based solutions.
- Collaborate with senior engineers and escalate issues when necessary.
- Learn and grow in a supportive environment with long-term career potential.
What You Bring:
- 2-5 years of IT support/help desk experience.
- Strong troubleshooting skills across hardware, software, and networking.
- A passion for helping clients and providing top-notch customer service.
- Motivation to learn, adapt, and grow in a fast-moving IT environment.
- Excellent communication and problem-solving skills.
Why Join Us?
- Work-life balance – enjoy your career without burnout.
- Growth potential – build your career in IT with a team that values development.
- Dynamic environment – gain exposure to various technologies and industries.
If you’re ready to take your IT career to the next level, apply today!
Salary : $55,000 - $80,000
