Pet Admissions & Retention Specialist

Overview

Great Plains SPCA, located in Merriam, KS is the highest rated shelter in the Kansas City area; a platinum rated GuideStar charity that serves 5,000 animals annually. We are a results driven organization built on resiliency, compassion, inclusion, and accountability.

• Are you ready for a job that keeps you on your toes, both mentally and physically?
• Are you looking for a job where "predictable" is a dirty word?
• Are you as consistent as a cat's unwavering demand for treats at 3 a.m.?
• Want to make a daily difference for community pets?

Position Summary: The Pet Admissions and Retention Specialist is responsible for managing the pet intake process in a safe, efficient, and humane manner. This position requires attention to detail, emotional resilience, and the ability to compassionately work with diverse groups of people and animals.

Pay Range: $17.00 - $22.00 per hour, depending on level of experience.

Signing Bonus: $250 after working 90 days in the position.

This full-time position offers a schedule of 5 days per week, including both weekend days. 

Responsibilities

• Schedule appointments for returned and surrendered animals
• Process incoming animals by weighing, aging and vaccinating them. Communicate all abnormal behavior or medical concerns to VP of Operations, Behavior Department and Shelter Medicine
• Process and enter animals into the shelter management system accurately.
• Adhere to all policies and procedures including city ordinances, state laws, and Great Plains SPCA requirements.
• In partnership with Admissions Manager, work with other animal shelters and rescues to coordinate transfers of animals
• Provide excellent customer service for pet owners, Animal Control Officers, community outreach workers, shelter, rescue and transport partners and all other guests.
• Maintain a clean and tidy Admissions Lobby and exam room. Ensure supplies are stocked.
• Coordinate with other departments (adoptions, behavior, animal care, shelter medicine team) about animal movement and incoming and outcoming animals
• Handle lost animal calls and maintain lost animal database, posting all pets on appropriate websites and checking sites for pets which may be in the shelter. 
• Fully supports in action, language, behavior and performance the priorities, decisions, and culture of GPSPCA
• May be required to perform other related duties as directed to meet ongoing needs of the organization

Qualifications

Key Capabilities:

• Competencies: Resilience, Action Oriented, Customer Focus, Problem Solving, Collaboration
• Excellent people skills; must be able to deal exceptionally well with diverse types of people with an empathetic, non-judgmental approach
• High level of emotional resilience and tolerance for seeing animals in difficult situations
• High value for quality, compassion, teamwork, collaboration and fun
• Able to work well under pressure within an ever-changing, fast paced environment

Experience Requirements:

• Strong Microsoft Office programs including Word, Excel, and Outlook
• Experience with animal shelter software a plus
• Animal handling experience
• Ability to lift up to 50 pounds
• Experience in an animal shelter and/or nonprofit organization a plus
• High School diploma/GED

Additional Requirements:

• Possess a valid driver’s license

Work Conditions:

• Handle and restrain animals weighing up to 100 lbs.
• Must be comfortable working around all types of pets including dogs, cats and other animals
• Operational flexibility is required to meet sudden and unpredictable needs
• Potential exposure to zoonotic diseases, dangerous and fractious animals, and high noise levels
• Work schedule and hours may vary; weekend hours are required

At Will Employment:

There is no minimum period of employment guaranteed or implied by acceptance of an employment offer. It is the policy of Great Plains SPCA that employment is at will, which means that the employment is for no specific term and that employment may be terminated by the employee or Great Plains SPCA at any time without cause.

Great Plains is an equal opportunity employer. We do not discriminate against any employee or applicant because of race, color, sex, religion, age, national origin, disability, or for any basis protected by applicable federal, state, or local law. We assure you that your opportunity for employment with Great Plains SPCA depends solely on your qualifications.

Note: This position description is not intended to be all-inclusive. You may be required to perform other related duties within your skill set as negotiated and/or directed to meet the ongoing needs of your department and the organization.

GPSPCA offers a competitive benefits package including health, dental and vision insurance, generous PTO, plus 9 paid Holidays, 100% employer covered mental health, disability benefits, life insurance, 403(b), discounts on veterinary care and retail store items, plus an engaging workplace where our team and animals are our top priority.

OMNI and our clients are Equal Opportunity Employers and seek diversity in candidates for employment. EEO Employer W/M/Vet/Disabled/Sexual Orientation/Gender Identity.

Salary : $17 - $22