What are the responsibilities and job description for the Central Communications Specialist position at Greater Cleveland Regional Transit Authority?
About Greater Cleveland Regional Transit Authority
The Greater Cleveland Regional Transit Authority (RTA) provides transportation services for 150,000-200,000 customers on a typical weekday, or about 45 million rides annually, through a variety of services. In 2016, RTA provided 18.1 million vehicle-miles of service on all modes - HealthLine, bus, Paratransit, light rail, heavy rail, and vanpools. RTA is the 2019 recipient of the prestigious American Public Transportation Association (APTA) Gold award for Bus Safety & Security Excellence. We are proud to be one of northeast Ohios major employers with a workforce of over 2,100 employees carrying out our mission of Connecting the Community.
We offer a wide range of comprehensive benefits and programs to support the health and wellness of employees and family members including health benefits (medical, dental and vision), a wellness incentive program and participation in the Ohio Public Employee Retirement System (OPERS.)
Greater Cleveland RTA is seeking a Central Communications Specialist to join our team!
Detailed Description
Monitors and controls propulsion power to ensure all rapid lines have proper power. Receives and distributes trouble calls for Power work units (Line, Signals, Track, and Substations), Utility Company, and Facilities Maintenance Department, and other RTA departments. Leads all central communication efforts. Manages the Departments customer-focused activities. Practices safety precautions and measures at all times. Performs other duties of a similar nature as may be required.
A Public Transportation Central Communication Specialist plays a crucial role in managing and disseminating information for a public transportation system. Their responsibilities typically include coordinating communication strategies, managing media relations, and ensuring clear and effective communication with the public and other stakeholders.
The ideal candidate will have key responsibilities in:
- Develop and implement communication plans to ensure consistent and clear messaging.
- Coordinate with various departments to align communication strategies.
- Act quickly and effectively during emergencies to communicate with the public and media.
- Provide accurate and timely information to mitigate the impact of crises.
- Engage with community groups, governmental agencies, and other stakeholders.
- Foster positive relationships with stakeholders to build support for public transportation initiatives.
- Excellent written and verbal communication skills to effectively convey messages.
- Ability to handle communication during emergencies calmly and effectively.
- Familiarity with communication tools and platforms, including social media, websites, and content management systems.
- Ability to analyze and interpret data to improve communication strategies.
- Strong organizational skills to manage multiple tasks and projects simultaneously.
- Ability to build and maintain relationships with various stakeholders.
Job Requirements
Minimum Requirements
Applicant must have a high school diploma or its GED equivalent. Must have demonstrated knowledge of electrical theory. Must have a minimum of three (3) years experience or training in one of the following: Rail Communications, Power Control or Journeyman Apprenticeship, or has the necessary education and experience in a related field or industry.
Other Required Duties
Required to develop and maintain effective working relationships with Authority personnel and outside agencies. Required to possess a combination of education and experience relating to this position. devices. Required to analyze and exercise sound judgment in maintaining and restoring service. Must possess the knowledge and skills necessary to competently operate personal computer systems to develop and maintain business applications using standard software, such as Windows, Microsoft Word, Excel, internet applications and searches, email correspondence, etc. Must be able to write and express oneself in a clear, logical and comprehensive manner. Must possess communication skills suitable for providing clear and concise radio communication and public address announcements. Must possess skills to perform and present data analyses and performance reports.
Additional Details
Working Conditions
The working conditions described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
Environmental Conditions
Exposure to cold, heat, noise and vibration. Ability to work in any weather condition.
Physical Demands
While performing the duties of this job, the employee is regularly required to sit and stand for prolonged periods. The employee is frequently required to bend, stoop, climb, reach with hands and arms, handle or feel, see with normal visual acuity, talk, speak and hear. The employee is occasionally required to lift materials up to 50 lbs. The employee is regularly required to monitor a video display terminal.
Mental Demands
Reading, watching, studying, observing, focused listening. Concentrated attention to detail for prolonged periods. Auditing, inspecting, tabulating data, proofreading, analyzing and evaluating.
AN EQUAL OPPORTUNITY/ADA EMPLOYER/DRUG-FREE WORKPLACE
