What are the responsibilities and job description for the Collector - Bilingual (English and Spanish) - Preferred position at Greater Iowa Credit Union?
We are currently seeking a Collector (bilingual English & Spanish preferred) that would be responsible for preserving the credit union's assets by maintaining monthly and yearly delinquency and charge off standards as identified in the individual performance plan. To assist members, branches, and other back office departments with collection issues and to control and prevent loan losses to the Credit Union.
Hours: Monday - Friday 8am to 5pm
Location: 1509 Baltimore Drive, Ames, IA 50010, hybrid work environment.
Essential Functions & Responsibilities:
- Actively works potential early delinquent loans and negative deposit accounts. Contacts members via phone, letters, etc., in order to make appropriate payment arrangements for loans and remedy negative account status to prevent account closure.
- Complete necessary processes maintenance items to ensure current and accurate information is maintained and available to minimize current and future delinquency.
- Maintains accurate files and reports on all collections activity.
- Other duties as assigned.
Knowledge and Skills:
Experience: Six months to two years of similar or related member service experience.
Education: A high school education or GED.
Interpersonal Skills: The ability to motivate or influence others is a material part of the job, requiring a significant level of diplomacy and trust. Obtaining cooperation (internally and/or externally) is an important part of the job.
Other Skills
1. Professional telephone etiquette with strong friendly voice and good diction.
2. Advanced listening skills, interpersonal communication and relationship building skills.
3. Ability to be organized, efficient and methodical in daily tasks.
4. Self starter and motivator, independent thinker.
5. Exhibit strong written and verbal communication skills.
6. Ability to analyze and make recommendations from a credit report.
Physical Requirements: While performing the duties of this job, the employee is regularly required to sit or stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must occasionally lift and/or move up to 5 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment: Work is performed in a standard office environment with a quiet to moderate noise level. This role frequently uses standard office equipment such as computers and phones. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Greater Iowa is an Affirmative Action, Equal Opportunity Employer (AA/EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
