Director of Membership and Events

Greater Midland – Director of Membership and Events
We need professionals like you!

Greater Midland is a growing non-profit organization based in Midland, Michigan, and a leader in providing unforgettable recreation, social services, and wellness experiences that are accessible to everyone. It offers its employees hands on experience and is known for the positive impact it makes on people in the community. The Greater Midland Tennis Center (GMTC) is a 16-indoor and 23-outdoor court facility that has hosted Dow Tennis Classic for over 30 years, as well as numerous local, sectional, national and college championships each year.

The Position
Reporting directly to the Executive Director, the Director of Membership and Events has the pulse of the members experience by overseeing member services, events, recruitment, enrollment and retention.
The Director of Membership and Events partners in cooperation with the Tennis Center Leadership
Team to develop and improve processes that drive efficiency and effectiveness of all membership services and events hosted by GMTC.

Major Job Responsibilities

• Create, develop and have oversite of new and existing socials and events.
• Oversite of membership lifecycle from orientation, billing and renewals.
• Oversite of event records and budgets.
• Represent GMTC throughout the GLBR at community events while nurturing awareness of

GMTC and developing sources for prospective members.

• Responsible for providing membership statistics, trends and strategies to Executive Director and

Operating Board to reach membership goals.

• Supervise Member Service Coordinator.
• Design and execute a personal membership engagement plan.
• Project Lead in support of the Dow Tennis Classic.
• In cooperation with Marketing, develop and implement Internal and External strategies providing superior communications to members and guests.
• Enhance tennis program knowledge and customer service expertise of Member Service

Specialists.

• Consistently demonstrates leadership behaviors aligned with Greater Midland’s values.

Qualification Requirements

• Bachelor’s Degree with emphasis in Marketing/Communications preferred.
• Minimum 2 years of experience required working in Member Services role.
• Experience with oversite of budgets.
• Outstanding project and event leadership experience required.
• A passion to create a memorable experience with members by understanding their needs.

2205 Jefferson Ave. | Midland, MI 48640 | (989) 923-1993

An operating unit of Greater Midland:

Community Center I Tennis Center I Curling Center

North Family Center I Coleman Family Center

Corporate Wellness I North-End Fitness Center

Physical Requirements
Regular communication and contact with employees and members. Repetitive keyboard activity and sitting at computer; standing and moving on court for extended periods of time.

Why Should You Apply?
As a full-time employee of Greater Midland, you receive:

• A free family premier membership at any of our centers.
• Significant discounts on Greater Midland programs and services.
• Discounts off of childcare and day camp for the employees’ child or dependents at all centers.
• Health Insurance, paid-time-off, holidays, sick leave, 401k benefits, life insurance, AD&D and long-term disability.

How to Apply: If you believe you are a match for this position, we welcome you to fill out our application by clicking this link: https://form.jotform.com/200205700693142.

About Greater Midland: In 1919, the Midland Community Center opened its doors to the community, offering a gymnasium, bowling alley and meeting rooms. For over 100 years, Greater Midland has responded to the changing needs of a dynamic community, growing in physical size, locations and the number of services they provide to their members. In 2015, the 501c3 underwent a brand change to unify its nine operating units serving Midland County, becoming Greater Midland.

(Job Code: GM1018)

2205 Jefferson Ave. | Midland, MI 48640 | (989) 923-1993

An operating unit of Greater Midland:

Community Center I Tennis Center I Curling Center

North Family Center I Coleman Family Center

Corporate Wellness I North-End Fitness Center

Job Type: Full-time

Pay: $55,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Supplemental Pay:

• Bonus pay

Work Location: One location

Salary : $55,000 - $70,000