IT Support Specialist

Job Description: IT Support Specialist

Reports To: Director of IT

Home Office Location: Pinellas

Travel: Must be willing to travel between Lutz, Clearwater, and Tampa locations as required

Position Overview:

We are seeking a motivated and skilled IT Support Specialist to join our team. The ideal candidate will have experience in Office 365, software troubleshooting, IT infrastructure, and a strong ability to communicate technical information to non-technical users. This position offers a great opportunity to grow within the IT field and contribute to the smooth operation of IT systems across the organization.

Key Responsibilities:

• Technical Support & Maintenance
• Provide technical support to employees for hardware, software, and network issues.
• Troubleshoot and resolve issues related to computers, printers, networking equipment, and software applications.
• Install, configure, and maintain computer systems, software, and network equipment.
• Manage user accounts, permissions, and password resets.
• Monitor and ensure email security, reporting any vulnerabilities or breaches.
• Ticket Management & IT Projects
• Manage IT support tickets, ensuring timely resolution and follow-up.
• Provide support for ongoing IT projects, including system upgrades and new technology integrations.
• Policy Enforcement & Employee Training
• Assist with enforcing IT policies related to data retention, file management, and security.
• Help train employees on IT policies, new software, and tools.

• Security System Support
• Provide support for surveillance cameras, access control, and alarm systems.
• Troubleshoot systems to ensure they are operational.
• Collaboration & Team Support
• Work closely with the Director of IT to resolve complex issues and enhance the company’s IT infrastructure.

Experience & Qualifications:

• Required:
• 2-4 years of experience with Office 365 applications (Teams, Word, Outlook, Excel, etc.).
• 1-2 years of experience in Office 365 administration.
• 1-2 years of experience with software configuration and troubleshooting.
• Strong understanding of IT infrastructure and networks.
• Excellent written and verbal communication skills.
• Ability to lift objects up to 30 pounds (monitors, desktops, laptops).
• Willingness to travel between Lutz, Clearwater, and Tampa offices on short notice.
• Familiarity with AI and AI training.
• Basic knowledge of AV systems and equipment.
• Strong problem-solving skills and proactive approach to tasks.
• Experience with ticketing systems and help desk operations.
• Knowledge of cybersecurity best practices.
• Willingness to learn and adapt to new technologies.
• Preferred (Bonus):
• 1-2 years of web development experience (JavaScript, HTML, CSS, Bootstrap).
• Basic knowledge of SQL and database management.
• Experience with Python programming and software development tools.
• 2-4 years of experience in Dynamics 365 CRM administration and/or development.
• Familiarity with GitHub and version control.

Education:

• Associate’s degree in Information Technology or related field
• Two or more years of IT support experience may be considered in place of education requirements on a case-by-case basis.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Compensation Package:

• Bonus opportunities
• Holiday pay
• Hourly pay
• Overtime pay
• Profit sharing

Schedule:

• Monday to Friday

Ability to Commute:

• Clearwater, FL 33762 (Preferred)

Ability to Relocate:

• Clearwater, FL 33762: Relocate before starting work (Preferred)

Work Location: In person