Client Services Manager - Paragon Property Management Group

Overview

Position Purpose: The Client Services Manager must believe in, practice and initiate all Green Brick Partners values set forth in an acronym we call HOME. They must be Honest, Objective, Mature and Efficient in how he or she approaches their role at Green Brick Partners.

The Client Services Manager oversees the day to day administrative and accounting support requirements for a portfolio of Associations and serves as a leader within the Client Services Department.

Responsibilities

· Leadership and supervision (direct or indirect) of the Client Services Department in a manner that will produce a team environment that will motivate develop and retain quality staff members

· High level of involvement in the creation of best practices, including providing feedback and forward- thinking requirements

· Creating and refining operation back-office processes as they relate to the current and future state of PPMG

· Set up new associations in CINC WebAxis

· Set up new associations and maintain documents in HomeWise Docs

· Manage client onboarding/offboarding

· Assist with data collection and entry associated with onboarding new communities

· Prepare initial welcome letters to new homeowners

· Prepare and distribute mass communications to homeowners

· Assist with preparation and delivery of resale certificates and lender questionnaires

· Assist with title company liaison requests and settlement action

· Assist with revenue management and reconciliation items related to resale/transfer fees

· Conduct review of homeowner accounts to ensure accuracy and resolution of discrepancies

· Prepares analysis or audits of homeowner ledgers accounts, as required

· Assist management with client audit requirements

· Assists with month-end financial close, as deemed necessary

· Interdepartmental collaboration and reporting management

· Review and respond to homeowner inquiries surrounding general inquiries and account/billing status

· Process homeowner amenity access requests

Authority/Budget/Decision Making/Discretion and Independent Judgment Ability: N/A

Physical Requirements: Ability to stand and walk for 4 hours straight or up to a full 8-hour day; sit for extended periods; kneel and bend at the waist; walk up and down stairs; walk on unlevel terrain; use hands to finger, handle or feel; reach with hands and arms; talk and hear. Ability to lift and/or move up to 25 pounds. Specific vision ability required by this job include close vision, distance vision, color vision and peripheral vision.

Qualifications

Education: Associate degree or higher preferred. Industry certifications preferred.

Experience: Minimum of 2 years’ experience in accounting and/or administration

Competencies:

· Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level

· Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level

· Knowledge of conflict resolution techniques at a proficient level

· Professional communication skills (phone, interpersonal, written, verbal, etc.)

· Professional customer service skills

· Self-motivated, proactive, resourceful, detail-oriented and collaborative

· Time-critical prioritization skills

Nothing in this position description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.