ADRC (Aging & Disabilty Resource Center) Resource Specialist

                                           GREEN LAKE COUNTY JOB DESCRIPTION

TITLE:                       ADRC (AGING & DISABILITY RESOURCE CENTER)
                                    RESOURCE SPECIALIST

DEPARTMENT:       HUMAN SERVICES/AGING/LTC

LOCATION:              GOVERNMENT CENTER

SUPERVISOR:        AGING/LTC UNIT MANAGER

SUMMARY: 

The Resource Specialist conducts Financial and Functional eligibility screenings; provides LTC Options Counseling and Short Term Care Coordination.  Under general supervision, the Resource Specialist provides to the general public, but particularly adults who are elderly or have a disability, information and assistance to a wide range of community resources; helps inform and educate people about their options and assist in connecting and enrolling them into public and private programs and services.  The Resource Specialist is involved in raising community awareness and promoting the Aging
and Disability Resource Center through marketing and outreach activities.  

DUTIES AND RESPONSIBILITIES:
The following duties are illustrative, and the person holding this position may be required to perform other duties of a similar nature or otherwise related to the position.

• Fulfills a customer service role, ensuring that the consumer experiences a welcoming atmosphere and consumer satisfaction is achieved.
• Uses telephone skills (professional greeting, warm tone of voice, courteous and appropriate language) and interviewing techniques using active listening skills (over the phone, in person and via email), to build rapport with an unhurried attitude.
• Performs home visits at a time and place that best meets the consumer’s schedule.
• Gathers sufficient information to accurately identify and clarify inquirer’s problems and needs, explores needs beyond the presenting problem, looking at short and long term solutions, checking in with the inquirer and summarizing what they are requesting.
• Searches through the Information and Assistance resource database, as well as other written and computer-based information resources to identify, evaluate and suggest potential programs and services.
• Is creative in finding options, provides inquirer several options but helps to prioritize instead of overwhelm, gives specifics on eligibility and process to apply for services and resources.
• If appropriate, assists individual in connecting with a resource if they are unable; provides advocacy. As needed, researches additional or alternative resources.
• Provide information about programs, services (public and private) and public benefits, make referrals and, when needed, helps consumer get connected to appropriate services.
• Provides short-term service coordination according to ADRC contract.
• Provides follow up as needed to determine outcomes and provide additional assistance in locating resources and arranging services.
• Provides information about publicly funded long-term care and assists consumers throughout the eligibility determination and enrollment process.
• Assists individual in completing Medicaid application and other public benefit programs (e.g., Foodshare), if needed.
• Collects preliminary financial data (including medical and remedial expenses) and refers to Economic Support Unit for financial eligibility determination.
• Participates in various transition activities designed to help youth who have a disability transition from school to the adult service system.
• Participates in program development, marketing and outreach activities including representing the ADRC at public information fairs.
• Maintains accurate and complete documentation in a timely fashion with complete notes in the I&A database that contain accurate information without judgment.
• Administers the Long Term Care Functional Screen to determine functional eligibility.
• Completes required recordkeeping and ADRC activity reporting and 100% time reporting in a timely manner.
• Participates in Quality Assurance/Quality Improvement projects and activities.
• Arranges work schedule as necessary or directed to meet the program and consumer service needs.
• Participates in staff meetings and training activities.
• Complies with applicable federal and state laws, administrative rules, established agency procedures and accepted professional standards.
• Participates in on-going training, maintaining current knowledge to ensure compliance with federal and state regulations.
• Adheres to the AIRS national standards.
• Maintains the confidentiality of client information as required by State and Federal laws and regulations and professional practice standards.
• Performs other duties as assigned by the Director, or Long Term Support Manager.

SKILLS AND ABILITIES:

Skill in the use of general office equipment including, but not limited to, telephone, typewriter, calculator, copy machine, computer terminal, fax machine, camera, measuring devices, shovels, brooms, first aid equipment, cooking utensils, ovens, food warmers, and an automobile.

QUALIFICATIONS:

EDUCATION: A Bachelor's Degree in Social Work, or a closely related professional field is required. .

EXPERIENCE / JOB KNOWLEDGE:  Minimally a Bachelor’s Degree in Social Work or closely related professional field is required with at least 2 years experience working with the elderly and/or disabled is preferred.  Must be certified/certifiable as a Social Worker in Wisconsin.  Must be certified in AIRS (Alliance of Information and Referral System) or be willing to obtain certification within one year.  Must be eligible for certification as an adult functional screener.  Must be able to work under timelines and complete reports and tasks on time.  Follow basic everyday directions; reading writing (reports) is necessary.  Additionally, it is important to have comprehensive knowledge of the needs of the elderly, developmentally disabled, and/or physically disabled; ability to relate to the general public. 

Must have a valid Wisconsin Driver's License, access to an insured vehicle and ability to work flexible hours.

WORKING CONDITIONS:

PHYSICAL DEMANDS:  Over 75% of the time is spent talking, hearing (listening), use of near vision, low handling and low fingering skills.  50% of the time is spent sitting. Approximately 25% of the time is spent in low carrying skills. About 10% of the time is spent standing, walking, stooping, climbing, bending/twisting, feeling, use of far vision, low to medium lifting (up to 40 pounds), medium carrying (20-40 pounds), low to medium pushing/pulling fingering, medium handling, and medium fingering.  In unusual or non-routine situations, it may be required to kneel, crouch, run, grapple, climb, balance, high to very high lifting (over 100 pounds), high to very high carrying, and high to very high pushing/pulling.

Management’s assignment of essential functions is not designed to limit the manner in which duties may be accomplished.  Management shall comply with all applicable workplace laws and shall communicate with any employee with a disability to determine the availability of a reasonable accommodation(s) to allow the employee to perform the essential functions of the job.

ENVIRONMENTAL DEMANDS:   Over 75% of the time is spent inside with poor ventilation.  About 10% of the time there may be exposure to outside conditions, humid conditions, fast moving vehicles, and dust.  In unusual situations, there may be a threat of physical attack or injury from clientele, exposure to electrical hazards, extreme cold/heat, wet conditions, noise and vibrations

This is a public service position, and employee is required to be courteous, cooperative and respectful at all times with the public and clients; also establishes and maintains a courteous and cooperative and respectful working relationship with other employees, supervisors and public officials.

This position description has been prepared to assist in defining job responsibilities, physical demands, working conditions and needed skills.  It is not intended as a complete list of job duties, responsibilities and/or essential functions.  This description is not intended to limit or modify the rights of any supervisor to assign, direct, and control the work of employees under supervision. The county retains and reserves any and all rights to change, modify, amend, add to or delete from, any section of this document as it deems, in its' judgment, to be proper.