Specialized Care Team Program Manager

Job Title

Specialized Care Team Program Manager

Department: Program                                Reports To: Assistant Program Director

Classification: Salaried/Exempt                 Status: Full-time (40 hours)

Location: Hybrid                                           Eligible for Flex Work: Yes

JOB SUMMARY:

This full-time position leads and is responsible for the overall function of a collaborative, highly skilled, residential care team that provides support to a young man with multiple specialized (medical and behavioral) care needs.  This position is ideal for an accomplished supervisor who believes that all people can contribute meaningfully to their community.   Exceptional training, mentoring, and ongoing support is provided to all members of this team. 

Schedule: The position’s general schedule is weekday days, but the position will require some evening, overnight, and weekend work. 

Location:  Most work is performed onsite in Lamoille County but some limited work may be performed remotely.

ESSENTIAL FUNCTIONS:

• Staff development and supervision – Trains DSP team in person-specific guidance and provides ongoing coaching and mentoring to ensure effective support of the individual. Provides supervision to all DSPs on the team.  Coordinates and supports training provided by the Nurse and Communication Support Specialist.
• Staffing oversight – Oversees the Direct Support Professional (DSP) staffing schedules; approves time off requests; arranges coverage when staff call out; and provides substitute coverage if no other staff are available. 
• Leadership – Ensures the team is functioning in an effective and collaborative manner. Sets a leadership example by demonstrating a continuous learning mindset, respect, and commitment to excellence.
• Medical Care - Ensures coordination of all medical care; attends all medical appointments; performs Special Care Procedures including insulin administration; prepares and updates Medication Administration Records; ensures availability and security of medications; and maintains strong communication with agency nurse and medical providers.
• Direct Support – Serves as regularly scheduled second DSP 1-2 times per week. Provides substitute staff coverage for vacancies that can’t otherwise be covered.
• Facility – Ensures team members maintain the site properly; addresses or reports maintenance concerns; maintains the site with needed groceries and supplies.
• Service Coordination – performs service coordination duties for the individual served, including plan writing, data collection and review, etc.
• Promotes the individual’s autonomy, dignity, and choices across environments.
• Provides personal care including meal preparation and assistance with activities of daily living.
• Assists the person to participate in his community and make authentic connections with community members.
• Supports the individual to communicate effectively through careful observation, attentive ‘listening,’ and by using his preferred communication tool and approaches.
• Monitors and supports the individual’s health by preparing meals according to his meal plan, observing for signs of illness, administering medications, and providing diabetes care.
• Supports the individual to effectively manage emotions and cope with stress.
• Nurtures the person to develop and enjoy high-quality personal relationships.
• Completes work-related documentation in a timely manner, as instructed.
• Promptly communicates progress, concerns, and questions to the appropriate team members in support of excellent support provision and good team function.
• Attends team meetings and trainings as required.

Other Functions:  

Other duties as assigned by the Assistant Program Director.

KNOWLEDGE AND EXPERIENCE: (Minimum education, experience, technical and communication skill levels required to perform the essential functions of this position.)

• High School diploma or equivalent; BA or BS preferred.
• Demonstrated supervisory skills.
• Ability to lead a team that demonstrates a high degree of collegiality and collaboration.
• Must have a valid Driver’s License, acceptable driving record, and be able to drive a van.
• Must be able to provide physical support in the shallow end of a pool.
• Must be able to walk for up to 45 minutes across ordinary terrain, including outdoors in all seasons.
• Must have basic computers skills sufficient to complete work-related documentation, communicate with coworkers, and submit timesheets. 
• Must be able to provide diabetes care, including insulin administration.  (Training is provided by an Agency Nurse.)
• Must be able to listen well and use alternative communication tools. (Training is provided by the Agency Communication Support Specialist.)
• Must be able to maintain and project calm.
• Must be able to provide physical and personal care support.
• Must be able to maintain confidentiality.
• Must be able to remain flexible in response to the individual’s changing needs.
• Experience with individuals with intellectual and developmental disabilities is preferred but not required.

PERSONAL QUALITIES:

• Accountable
• Collaborative
• Detail-oriented
• Flexible
• Organized
• Patient
• Positive
• Results-driven
• Supportive
• Team-oriented

WORKING CONDITIONS: (Typical working conditions for this position and environmental hazards, if any, that may be encountered while doing essential functions of this position.)

Work is normally performed in a climate-controlled home environment and in indoor and outdoor community settings such as stores, pools, and walking trails.  Work may involve exposure to aggressive behavior and bodily fluids/waste.  There is a risk of needle stick injuries. 

PHYSICAL DEMANDS: (The physical effort generally associated with this position.)

Work may include occasional pushing, pulling, or carrying objects weighing approximately 50 pounds.  Work may include physical assistance to the individual to maintain balance or get out of the water.  Work sometimes involves driving.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  This is not an exhaustive list of all responsibilities, duties, and skills required.  All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. 

SUPERVISORY RESPONSIBILITY:

Supervision is provided by the Assistant Program Director.

Salary : $29