What are the responsibilities and job description for the Veterinary Receptionist/Customer Service position at Green Valley Animal Hospital?
Green Valley Animal Hospital is a progressive busy 5 doctor practice in growing Frederick County MD. We are a hard working dedicated team that loves to laugh, learn and enjoy what we do. We need an experienced team member who is enthusiastic, motivated and mature. The ideal candidate is team oriented, has excellent communication skills, can thoroughly complete tasks in a timely manner, attention to detail, a caring personality, and has veterinary experience. Duties include but not limited to:
- Consistently provide exceptional customer service in a positive manner
- Answer phones and greet clients and patients
- Field phone calls for appointments, medication requests, call backs and updates.
- Accurately enter client information, invoice clients and collect payments
- Use the computer and Cornerstone veterinary software to accurately create accounts, post payments, document client/patient history
- Check in/out multiple clients and pets in a timely efficient manner.
- Displays legible handwriting and records digital information free of spelling, grammatical and calculation errors. Uses a professional written and verbal tone in communication.
- Owns, troubleshoots, handles and follows up on problems as they present. Seeks assistance with solving problems as necessary while taking responsibility for facilitating the outcome.
Morning, evening, and rotating weekend shifts required, 32 - 40 hours per week. Competitive salary commensurate with experience. Benefits: Simple IRA, Employer funded disability plan, Paid time off, Staff discount, Scrub allowance. Veterinary customer service experience required. Cornerstone experience preferred. If you want to be at a practice with high standards, excellent clients, a team atmosphere with opportunities for advancement and appreciation; please submit a resume.
Job Type: Full-time
Pay: $16.00 - $19.00 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed
Work Location: In person
Salary : $16 - $19