What are the responsibilities and job description for the Operational Manager position at Greyhound?
**About Us**
We are a leading transportation company with the largest intercity bus service throughout North America.
Since our first route in 1914, we have grown and transformed our business to provide exceptional service to our clients.
The Role
The Driver Supervisor is responsible for overseeing a specific group of drivers and monitoring performance and dispatch.
This role involves managing the day-to-day functions of the Driver workforce and ensuring pool compliance, effective employee/labor relations, driver retention, and safety performance.
**Responsibilities:**
- Daily interaction with the driver workforce.
- Interviews, selects, trains, and manages the driver workforce.
- Ensures all personnel have been trained and/or retrained according to operational procedures.
- Follows up with new drivers at regular scheduled intervals on their performance.
**Key Performance Indicators:**
- Reviews manpower needs and ensures proper coverage, including managing driver dispatch for route personnel.
- Ensures drivers are reporting to work on time and in complete uniform ready to work.
- Investigates and acts on feedback regarding drivers and safe operational practices.
**Qualifications and Benefits:
- Bachelor's degree preferred.
- 1 year in operations experience.
- Excellent leadership, communication, and interpersonal skills.
- Ability to analyze data, generate reports, and make data-driven decisions.
