Customer Support - Industrial/Manufacturing

Requirements:

• 3 years of customer service / inside sales distribution experience in the electrical / heating industry

• Ability to read detailed documents such as specifications and equipment schedules

• Experience with Microsoft Office (Word and Excel) and working knowledge of a CRM database

• Excellent communication skills at all levels both internally and externally

• Top-rate organizational skills - ability to multi-task and manage tasks effectively in fast paced environment

• Highly competitive and motivated * Solid understanding of sales metrics

• Creativity and an ability to convey and sell new ideas

• Strong negotiation skills are preferred

Responsibilities Include (But Are Not Limited To):

• Order entry

• Obtaining quotes from vendors, checking price and delivery, including special pricing

• Quoting customers

• Handling customer return process

• Expediting Orders

• Purchasing Parts

• Updating the CRM Database

• Performing research as needed

• Customer follow-up

• Participation in onsite channel partner seminars

Job Type: Full-time

Pay: $22.00 - $26.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Application Question(s):

• What is your US work eligibility (i.e. US Citizen, Green Card, Visa, etc.)?
• What is your target compensation for this position (i.e. targeting $24/hr)?

Experience:

• Inside sales: 1 year (Preferred)
• Customer service: 1 year (Preferred)
• Industrial/Manufacturing: 1 year (Preferred)

Work Location: In person

Salary : $22 - $26