Yacht Club Banquet Server

Position Title: Banquet Server

Department: Catering Operations

Division: Food and Beverage

Reports to: Banquet Captain/Supervisor ➔ Banquet Manager

Supervises: None

Company Summary: With over a century of rich history, the Grosse Pointe Yacht Club stands as a proud symbol of tradition, camaraderie, and a love for life on the water. While honoring our legacy, we also embrace a spirit of innovation driven by a desire to enhance our member experience in every way possible. We seek dedicated individuals who share our passion for hospitality and aspire to make a meaningful impact in our community. Whether you're a professional exploring a long-term career, seeking supplemental income, or a local resident looking for a fun summer job—we invite you to consider charting your course with us.

Position Summary: The position is responsible for executing banquet service with a high level of professionalism and hospitality. Banquet Servers will provide premium service for members and their guests, ensuring seamless event experiences. They will be expected to have a solid understanding of event setups and coordination. The service staff will also be expected to deliver exceptional service during events, maintaining a high level of energy and professionalism.

Employment Status: Most new and returning employees are hired under a seasonal employment status. Seasonal employees can typically expect a consistent schedule from approximately April to October each year. At the end of each respective season, employees are encouraged to submit requests to transition to either year-round part-time or full-time status. Approval of these requests will be contingent upon the needs of the Club and the employee's performance track record.

Qualifications:

• Minimum high school diploma or equivalent experience
• Two or more years of experience preferred
• Ability to work flexible hours, including key holidays, evenings, and weekends
• Demonstrated strong organizational skills
• Excellent interpersonal and communication skills
• Physical capability to withstand prolonged periods of standing, walking, bending, reaching, and twisting
• Ability to consistently lift over 50 lbs
• Valid driver’s license and a clean criminal record 

Duties:

• Serve as a positive role model by:
  • Embodying Club values and high standards that all members and staff are expected to uphold
  • Effectively utilizing the various digital platforms used by the Club
  • Maintaining a collaborative and friendly demeanor while working to improve the member experience
  • Always representing the Club well
    

• Provide key assistance to the Club by: 
  • Exceeding the expectations of members and their guests, while representing the Club to the highest standards
  • Setting up and breaking down banquet areas in line with event requirements
  • Knowledge of event-specific menus and preparation methods
  • Understanding event timelines and flow
  • Delivering impeccable service and demonstrating social perceptiveness during events
  • Ability to evaluate guest satisfaction and responsiveness during events
  • Assisting with collecting payments when necessary
  • Carefully following all laws and club policies and procedures regarding alcoholic beverage service
  • Slowing and refusing alcoholic service when necessary
  • Continually seeking to enhance knowledge and skills related to service
  • Maintaining self-awareness of members’, management, and peers
    

• Evaluation criteria include but are not limited to:
  • Successful alignment with Club values and professional standards
  • Exhibiting a collaborative spirit when working with members and staff
  • Demonstrating the ability to make appropriate choices, especially in stressful situations
  • Maintaining good hygiene and a professional appearance
  • All duties as outlined in this position profile