Intake Specialist

At GMKE, we know that great talent is the key to achieving the best outcomes for our clients and customers. For the last 18 years, our talented attorneys have built a distinguished reputation as unyielding advocates to insureds facing litigation and trusted partners to insurance companies seeking to responsibly manage liabilities.

We’ve done this by putting our mission at the center of everything we do, living our values, and taking a real approach to every case – resulting in consistently excellent outcomes in the courtroom.

Who We Are

Groth, Makarenko, Kaiser & Eidex is a premier civil defense firm in the Southeast building the future of insurance defense to ensure the best outcome for every carrier and every insured, in every case.

Our values – sincerely diligent, honorably competitive, accountable, client serving, and united in collaboration – shape the way we approach each case and every relationship, acting as our guiding light in all that we do. GMKE is more than just a firm; it’s a community of diverse, growth-minded people, each drawn to our dynamic environment and mission, as we expand our reach throughout the Southeast.

Your Future At GMKE

At GMKE, we're dedicated to building careers that are as fulfilling as they are impactful. Discover what you’ll find at a firm with a progressive approach to fostering truly rewarding professional experiences.

• Growth: With an ambitious mission, inertia is impossible—you’ll never be left behind as the firm moves forward. Whether you’re new to this area of law or a seasoned veteran, you’ll have ongoing opportunities to take on new tasks, responsibilities, and roles.
• Mentorship & Support: Our partners' doors have been open since day one, and that’s still true today. Our partners, most experienced attorneys, and talented staff members genuinely enjoy sharing their knowledge and shaping the next generation of legal professionals.
• Keeping Work & Life Balanced: With PTO policies designed for your unique position, a variety of paid holidays, one work-from-home day each week, abbreviated workweeks, and realistic, achievable goals, work and life can harmonize seamlessly.
• Empowerment: At GMKE, everyone has true ownership over their work and the freedom to approach it in a way that makes sense to them. Diving right into your role isn’t just encouraged—it’s essential. That means you'll be on an accelerated growth path from Day 1.
• Journey of Learning: We continue to increase our investment in training, education, and resources to support your growth. We believe that learning is a lifelong journey, and we’re committed to providing the tools you need to thrive at every stage of your career.
• Culture & Community: Friendliness, reciprocity, appreciation, great relationships, and good times are pillars of our culture. Joining us means joining a true community, where interactions are always warm and collaboration is encouraged. You're invited to regular events designed for fun and fellowship with your colleagues.

About The Role

As an Intake Specialist at GMKE, you will play a vital role in preparing case packets, ensuring that all necessary information and documentation is gathered and organized so that legal services can officially commence. Your meticulous review and preparation of case packets, along with your ability to quickly detect inconsistencies and vigilance in reviewing details, will set the stage for a smooth workflow for our attorneys and paralegals.

Responsibilities

• Receive and review all incoming case documentation, including police reports, complaints, demand letters, and other related documents
• Assess potential conflicts of interest by cross-referencing involved parties with past cases, ensuring compliance with ethical standards and firm policies
• Determine billing type and complexity of each case
• Meet and mitigate any swiftly approaching deadlines using your understanding of common case documents, including dockets, motions, service entries, etc., to
• Assign straightforward cases and escalate complex cases to leadership for assignment
• Input addresses, names of matters, and work descriptions in the practice management system
• Set up billing structure and case type, such as auto accident, uninsured motorist claim, or settlement assist (time-limit demand)
• Enter detailed case information, including claim numbers, case statuses, locations, and coverage limits, to create workflows and populate calendar events/tasks
• Place additional tasks on calendars manually as necessary
• Create lists of names and dates of birth for all parties associated with files, and create contacts for every person associated with the file, including opposing counsels and courts
• Conduct name searches in the billing system and confirm or enter any additional information as necessary, following the rules for each individual carrier
• Follow standardized naming conventions and data entry protocols
• Notify assigned attorneys, paralegals, and support staff with completed intake information and case setup details

Qualifications

• Strong attention to detail and excellent focus, with a keen ability to detect inconsistencies and minimize errors
• Ability to follow detailed protocols
• Confidence and initiative to ask clarifying questions when necessary
• Strong organizational skills and the ability to manage a variety of tasks concurrently
• Proficient typing (50 WPM) and data entry skills
• Strong communication and follow-up skills
• Proficiency with technology, with the ability to master new software and move from application to application fluidly
• Affinity for structured, process-oriented work

Diversity At GMKE

GMKE is committed to providing equal employment opportunities to all applicants and employees, fully complying with state, federal, and local laws that prohibit discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability, or any other status protected by applicable law. We strive to build a team that reflects the diversity of the communities and clients we serve, recognizing that varied perspectives and experiences enhance both our workplace and our approach to client needs.