Landscape Account Manager

Job description
Summary
The Landscape Account Manager position in Cincinnati (Norwood), OH ensures the performance of GroundsPRO Quality Standards and the management of all resources to achieve confidence and exceptional service for their clients. The ideal candidate will exceed customer expectations with effective management of the financial resources appropriated to them, strong computer aptitude and a willingness to learn in a fast-paced, error and accident-free environment. Account Managers must gain knowledge of the requirements of each position in landscape maintenance and snow management.

Priorities
Develop and Maintain a Strong Team

• Evaluate team strengths and limitations, augment as appropriate
• Foster a cohesive environment with Production Manager staff to ensure quick response to client expectations and quality production
• Support timely and accurate implementation of procedures and paperwork

GroundsPRO Customer Service Standards

• Establish role as client's primary, responsible, point-of-contact
• Instill Customer Confidence
• Foster the performance of Exceptional Service among team members
• Provide assurance that contract obligations, quality standards, and expectations are fulfilled
• Provide support to team members in performing and completing all client projects – we are the experts, and they are seeking our advice

GroundsPRO Quality Standards

• Ensure GroundsPRO Quality Standards are met by all team members for all clients
• Accountable for profitability by diligent monitoring and analysis of estimating
• Assists with the development and implementation of long-term enhancement objectives of sites in the designated market area
• Manages direct cost of sites in the designated market area, meeting budget goals and business objectives
• Liaison between field operations and the contractual obligations of the clients

Summary of Specific Responsibilities
Management of Accounts on Snow Removal and Maintenance

• Maintains standards and ensures quality
• Implement procedures and processes, and coordinate routine and long-term tasks and schedules
• Maintain relationship with the client as primary contact for all maintenance and enhancement activities
• Renewal of assigned accounts at 93% or better

Site Enhancement Estimating/Sales

• Initiate enhancements in coordination with long-term objectives
• Collect necessary data for proposals to provide accurate designs and pricing
• Annual goal to achieve a minimum of 35% of the book of business
• Perform regular site inspections utilizing landscape management software

New Business

• Responsible for adding new business through add-on and referral business ($50,000 annually)
• Ensure contract compliance

Personnel

• Represent company in professional groups/associations
• Maintain active contact with people and trends in the industry that affect operations

Qualifications and Experience

Required:

• 4 years of experience in landscape maintenance preferred
• Computer skills – Microsoft Word, Excel, and Outlook
• Strong communication skills – English verbal, written, and reading comprehension
• Ability to develop strong client and employee relationships
• Hands-on approach to task management, employee, and customer interaction
• Strong time management and organizational skills
• Strong analytical skills, ability to meet critical deadlines with accuracy and attention to detail
• Responsive to client's needs and requests – build customer rapport
• Professional demeanor and appearance
• Proven leadership abilities with an organized and structured approach to crew supervision
• Responsive with a positive attitude and initiative, team-oriented, and strong role model

Preferred:

• BS Degree (or equivalent)
• Certifications in Landscape Maintenance and Irrigation
• Bi-lingual Spanish
• Personnel Development

Job Type: Full-time

Benefits:

• 401(k) matching
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off (vacation & sick)
• Paid holidays
• Performances based bonuses

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Job Type: Full-time

Pay: $60,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift

Supplemental Pay:

• Bonus opportunities

Application Question(s):

• Are you able to be insured to operate our motor vehicles?

Education:

• Bachelor's (Preferred)

Experience:

• Landscaping: 4 years (Required)
• Microsoft Office: 1 year (Required)

Language:

• Spanish (Preferred)

License/Certification:

• Driver's License (Required)
• Landscaping/Irrigation certifications (Preferred)

Work Location: In person

Salary : $60,000 - $75,000