What are the responsibilities and job description for the Service BDC Agent - Ira Ford Auburn position at Group 1 Automotive, Inc.?
Overview
Ira Ford Auburn is part of the fast growing Group 1 Automotive, a leader in automotive retail. We are looking to add a qualified Business Development Center Agent to our Service team.In addition to competitive pay we offer our associates the following benefits:
- Health Insurance
- Dental insurance
- Vision, Life, Disability insurance
- 401(k) plan with company match
- Paid vacation
- Employee Stock Purchase Plan
- Employee Vehicle Purchase Program
- Professional work environment, with job training and advancement opportunities
Responsibilities:
- Receive inbound service calls
- Contact present customers (phone, email) to maintain and improve customer loyalty
- Develop pipeline of service opportunity leads through networking, cold calling, and referrals
- Work with service and sales department to increase service traffic
- Stay up to date on active service specials and ongoing Toyota manufacture recalls
- Properly inform and advise customers on what to expect with their service appointments
- Outstanding Customer Service
Qualifications:
- Auto dealership Internet or Business Development Center (BDC) experience is a plus!
- Superior communication and customer service skills
- Solid working knowledge of the Internet
- Maintaining a positive, can-do attitude
- High School Diploma or equivalent
Group 1 is a Fortune 300 company that owns and operates automotive dealerships and collision centers in the United States and United Kingdom. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.
*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*
Group 1 Automotive is an Equal Employment Opportunity employer.
