Prescription Coordinator

Overview

Groups Recover Together was founded in 2014 to make treatment for opioid addiction respectful, accessible and affordable. We empower our members to regain control of their lives through a combination of community support, outpatient weekly group therapy and medication to manage withdrawal using buprenorphine and naltrexone. 

What differentiates Groups is the belief that long-term recovery from opioids is tied to aspects of life that are beyond the reach of traditional medical care. We approach fighting addiction as a team sport and provide each member with a care team that works together to ensure our members receive comprehensive, coordinated care. Our outpatient model is designed to fit into our member’s schedules so they can keep working and living a normal life.  As a result, our outcomes reflect the success of our model and the commitment of our members with 74% remaining in treatment after 6 months, 90% attending group therapy each week and 89% abstaining from illicit substances each week.

Groups has grown to become the national leader in value-based care for opioid use disorder that is proven to help our members beat addiction and get their lives back. 

Responsibilities

At Groups, the Prescription Coordinator will be responsible for providing administrative support to our members, office managers, clinicians and providers across multiple locations. To be successful in this position, you should be detail-oriented, professional, have good written and verbal communication skills and exceptional customer service skills. This person must be familiar with and comply with state regulations.The ability to be efficient while balancing multiple priorities are essential. This role will report to the Regional Director. 

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Provide exceptional customer service, in person, by phone and via video conference, and help members troubleshoot issues that affect their treatment
• Carry out administrative duties such as answering phone calls, responding to member texts, responding to emails and troubleshooting general tech issues with members.
• Maintain accurate member information in the EMR, ensuring appropriate prescription coverage for members and provider compliance scheduling
• Work closely with local pharmacies to ensure no unnecessary disruptions to member medications
• Answer general office level questions from members regarding program concerns, pharmacy issues, and/or other personal needs of the program (if unable to answer questions, will guide member to correct point of contact)
• Consistently meets / strives to meet office specific goals attached to key performance indicators (KPIs) to provide positive outcomes for our members
• Monitor PDMP for state compliance and adhere to office compliance standards
• Participates in “on-call” rotation to provide prescription support

Other Duties and Responsibilities:

• Attend and participate in community meetings related to substance abuse and addiction topics
• Other duties as assigned.

Qualifications

Knowledge, Skills and Abilities:

• Fluency with Google Suite (Sheets, Docs, Meet, Drive etc.) and Microsoft Office applications
• Ability to troubleshoot minor technological challenges
• Ability to multitask and prioritize with minimal supervision
• Strong attention to detail
• Ability to manage confidential and highly sensitive information in compliance with - HIPAA and 42 CFR Part 2 guidelines
• Ability to problem solve quickly and independently as needed
• Ability to work as part of a team, as well as an independent contributor
• Exceptional verbal and written communication skills
• Ability to work evenings as needed to provide appropriate member care

 Qualifications & Requirements:

• Associate’s degree preferred, or 2 years of relevant experience in lieu of degree
• Minimum 2 years of experience in an office administrative/coordinator role
• Healthcare, retail or hospitality experience preferred.
• For remote roles,” access to reliable internet and telephone services,specifically download speeds over 40 Mbps and upload speeds over 10 Mbps as well as a strong WiFi signal from your remote work location.
• Must meet pre-employment requirements and maintain all applicable state and job-related guidelines for background screening. Depending on state-specific requirements, this may include fingerprinting, drug testing, health screening, CPR/Basic First Aid and license/credential verifications.
• COVID vaccine required for all employees who are hired to work in an on-site setting, or who will be working at any time directly with our member population. An exemption may be requested due to medical or religious reasons.

Physical Requirements & Working Conditions:

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities; these are made on a case-by-case basis.

While performing the responsibilities of the role, the employee is required to talk and hear. The employee is often required to sit and use his or her hands and fingers. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.

Limitations and Disclaimer:

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.  Other duties may be assigned from time to time.

Equal Employment Opportunity Statement:

Groups is an equal opportunity employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision.