Regional Operations Supervisor

Overview

Applicants must live in New Hampshire or bordering cities/towns. 

The Regional Operations Supervisor position at Groups plays a key role in the organization by building and leading a high-performing team and driving operational excellence within the assigned region/state. The Regional Operations Supervisor will partner with the Clinical Supervisor to provide consistent and high-quality care for our members. The Regional Operations Supervisor will lead a team of direct reports across multiple locations. This role reports directly to the Associate Operations Director or the Operations Director (based on region).

Responsibilities

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Present as a positive role model and lead change within your team and office locations
• Hire, train, supervise, and support a team of Office Coordinators across multiple locations
• Deliver structured and effective onboarding for new employees
• Provide direct in-person assistance to new staff for the first 2-4 weeks of employment and ongoing training for all direct reports, based on need
• Oversee day-to-day operations within all assigned locations
• Conduct regular touch bases, provide performance evaluations, and provide constructive feedback to all direct reports
• Own/Assist with general task management and regional/state-specific KPIs, including but not limited to census, engagement, retention, scheduling, growth, P&L/budget, and employee satisfaction
• Act within the scope of authority granted, ensuring adherence to regulatory requirements and professional standards
• Own/maintain office schedules and capacity
• Ensure office coverage or align coverage for any call-outs or scheduled PTO among direct staff
• Ensure all policies, procedures, and workflows are implemented and adopted within all assigned locations
• Maintain Health & Safety requirements where necessary
• Oversee supply orders and other necessary equipment/furniture purchases
• Perform operations audits to ensure quality standards are being met
• Lead a successful launch of new locations, including but not limited to hiring, community outreach, operations/logistics
• Lead the decommissioning of offices when appropriate
• Collaborate with the regional leadership 
• Assist with the preparation of site audits with state licensing, accreditation, and managed care organizations
• Address any elevated feedback from members or other stakeholders promptly and effectively

Other Duties and Responsibilities:

• Proactively engage in community outreach activities inclusive of but not limited to; Distribute brochures, flyers, written materials to community stakeholders, as well as, meeting with community stakeholders.
• Other duties as assigned

Qualifications

Knowledge, Skills, and Abilities:

• Ability to to manage and prioritize tasks efficiently and optimize productivity
• Strong attention to detail and ability to manage confidential and highly sensitive information
• Strong written and verbal communication skills; ability to be clear, confident and culturally sensitive in your communication style
• Strong decision-making skills and the capacity to take initiative 
• Willingness to embrace change and drive innovation
• Proficient in managing multiple tasks
• Proficient in Google Docs, Sheets, Drive, Email and ability to troubleshoot minor technological challenges
• Ability to use discretion and work independently under general supervision
• Ability to manage confidential information in support of members, staff, and the organization.
• Ability to understand and adhere to the Professional Code of Conduct
• Present a focus on achieving measurable results and contributing to organizational success 
• Demonstrate ability to lead and motivate a team toward set goals
• Ability to problem solve independently and as part of a team
• A strong collaborator: You know how to engage and interact with disparate parts of the organization to achieve common goals. You are great at building relationships and are someone whom everyone enjoys working with.
• You thrive on positive interactions and embrace engagement
• Out-of-the-box thinker: You can shift the frame from status quo to innovative solutions. You like to think differently, unconventionally, or from a new perspective.

Qualifications & Requirements:

• Bachelor’s Degree Preferred or equivalent combination of education and experience
• 4 years of relevant experience in a multi-site operation
• Healthcare, retail, or hospitality experience preferred
• This is a hybrid position; must have the ability to travel between 40-60% of the time to all office locations
• Access to reliable internet and telephone services, specifically 50M download and 10M upload package or higher as well as a strong WiFi signal from your remote work location
• Must meet pre-employment requirements and maintain all applicable state and job-related guidelines for background screening.  Depending on state-specific requirements, this may include fingerprinting, drug testing, health screening, and CPR/Basic First Aid.