What are the responsibilities and job description for the Customer Experience Manager position at GS1?
Description
GS1 US is dedicated to delivering exceptional customer and user experiences through innovative solutions and data-driven insights. We are looking for a skilled Customer Experience Manager to join our team and help us transform data into actionable insights that enhance our customer interactions. The Customer Experience Manager will be responsible for harmonizing and interpreting customer data from various sources to identify patterns, trends, and correlations, providing actionable insights to inform business decisions regarding product development and customer experience improvements, and uncovering customer preferences, behaviors, and market trends to drive strategic growth within the organization.
Key Responsibilities:
- Collect, analyze, and interpret customer data from various sources to identify trends, patterns, and insights that can improve the user experience.
- Develop and maintain dashboards and reports that provide visibility into key user experience metrics and performance indicators.
- Utilize predictive analytics to forecast customer needs and behaviors, size opportunities, and help the company proactively address potential issues and opportunities.
- Gather and document customer and user requirements in collaboration with marketing interviews, surveys, and usability studies. Identify opportunities to leverage and combine insights across different platforms and channels.
- In collaboration with product marketing and customer research, synthesize research findings into personas, journey maps, and workflows to inform product design and development.
- Work closely with business/customer teams, product managers, product marketing, UX/UI designers, and technology to translate research insights into actionable recommendations focused on a frictionless customer experience.
- Facilitate communication between cross-functional teams to ensure successful project delivery.
Qualifications:
- Bachelor's degree in Business, Data Science, Marketing or a related field. Equivalent experience considered.
- Proven experience as a Business Analyst, preferably with a focus on customer and user experience.
- Strong analytical and problem-solving skills.
- Excellent communication and storytelling skills—able to translate complex research findings into clear, actionable insights.
- Proficiency in BI tools such as Power BI or similar.
- Ability to work independently, prioritize projects, and manage multiple initiatives simultaneously.
Preferred Qualifications
- Experience in B2B SaaS, APIs, or enterprise software.
- Familiarity with GS1 Standards, supply chain technology, or digital commerce solutions is a plus.
- Knowledge of data visualization and statistical analysis for user research.
Why Join GS1 US?
- Work on mission-driven products that impact global industries.
- A collaborative and innovative environment that values user-centered design.
- Competitive salary, benefits, and professional development opportunities.
- A culture that encourages continuous learning and career growth.
GS1 US is an Equal Opportunity Employer - All qualified applications will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin.
