What are the responsibilities and job description for the Help Desk position at GSK Solutions Inc?
Job Title: Help Desk (Onsite)
Location: Trenton, NJ
Duration: 6 months
Pay Rate: $30/hr on C2C / 1099 all inclusive
Interview Type: In-Person
Job description
Provides technical assistance to other data processing personnel on problems dealing with operating systems, computers, utility programs, system control parameter.
Oversees timely delivery of quality technical support to internal and external customers.Oversees timely delivery of quality technical support to internal and external customers.
This individual will be supporting the helpdesk. Oversees timely delivery of quality technical support to internal and external customers. Manages help desk personnel and develops policies and procedures governing how to troubleshoot IT issues, including identification, documentation, distribution and resolution. May assess new products or services and suggest enhancements to senior management. Relies on extensive knowledge and professional discretion to achieve goals. Significant ingenuity and flexibility is expected.
Required/Desired SkillsSkillRequired /DesiredAmountof Experience
Hardware/software support to end users; installs hardware and software on servers or workstations; does other related work.Required1YearsExperience in a Windows environementRequired1YearsTelephone communication skillsRequired1YearsMaintenance or installation of basic application programs and support, (i.e. password reset, user management)Highly desired1YearsKnowledge of Microsoft office suite, TEAMS, SharePointHighly desired1YearsKnowledge of Service NowHighly desired1Years
Job Type: Contract
Pay: $25.00 - $30.00 per hour
Schedule:
- 8 hour shift
Work Location: In person
Salary : $25 - $30
