L1 Desktop Support

L1 Desktop Support

Onsite - Wichita, KS

Responsibilities:

• Provide technical assistance with computer hardware and software
• Resolve issues for clients via phone or electronically
• Recommend hardware and/or software improvements
• Track customer issues and resolutions
• Handle tickets in a timely manner
• Experience with Service Now and AD
• Help with W7 to W10 migrations/refreshes / any windows project
• Respond to dispatched assignments via tickets or another request by end-users
• Work independently or with managers or other techs
• Have strong CS experience dealing with end-users
• Provide regular feedback consistent with the needs of the team and the environment for ongoing improvements
• Be able to work overtime when requested or necessary
• Be able to multitask and prioritize many different projects

Qualifications:

• Previous experience in IT, customer service, or other related fields
• Ability to build rapport with clients
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor
• 6 months of experience or education
• Previous ServiceNow / large ticketing exp
• Previous AD experience
• Teachable
• Able to hit the ground running
• Able to pass a background check/drug test prior to starting