Customer Service Support Specialist

Your Job Guardian Industries is looking for a Sales Support Specialist to join our customer service team located in Auburn Hills, MI. In this role, you are responsible for the oversight of the master data and new part SKU creation process, customer claims, and customer assortments. What You Will Do

• Oversight of new and existing Item / SKU requests from cradle to grave reinforcing the governance process.
• Support needed review of products prior to new request initiation, review new request against our SLA for each customer segment, perform analysis to determine if similar sku already exists, opportunities to combine multiple sku's, with a focus on complexity management of new sku creation.
• Serve as the main point of contact for questions, issue resolution and communication (via email, Teams or any other communication method), including rejection follow-up.
• Support CAMs and other requestors in the creation of new requests in the workflow system.
• Monitor every step of the workflow for all open requests and ensure SLAs are met. When SLAs are not met.
• Identify process improvement opportunities, partner with capability team on continuous improvement & system optimization.
• Review complexity associated with new sku creation and partner with supply chain / operations on capability and seek alignment to any challenges or concerns associated with new sku.
• Lead KPI oversight and communications
• Manage approvers across capabilities and ensure viable sku' are approved in timely manner Assortment Creation and Clean-up :
• Creation of assortments in customer catalogs so they are visible for purchase from the customer portal
• Work with TSM's and CAM's and data sets to determine assortments that need to removed or added
• Maintain agreements with new assortments
• Ensure assortments are added to agreements as needed Claims & RPA :
• Responsible for oversight of customer claims, ensuring accuracy of claims submitted, and working with shared service center, customer, TSM, and CAM's on ensuring claims are properly filed, escalated, and completed with accuracy. Who You Are (Basic Qualifications)
• Ability to work in a fast pace environment with strong organizational skill sets.
• Experience in handling large sets of data and utilizing Microsoft Excel to manage data through pivot tables
• Proactive communication skill sets At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy. Hiring Philosophy All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here . Who We Are As a Koch company, Guardian Industries makes products that improve the quality of life. From glass that dramatically reduces energy usage and increases comfort in buildings, to automotive parts that enhance connectivity, we have a relentless focus on making better products and developing better solutions for our customers. At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company. Our Benefits Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation / time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter. Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results. Equal Opportunities Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here , aquí , or tu ).