What are the responsibilities and job description for the Lodge Operations Manager position at Guest Services, Inc.?
Job Description
We are seeking a highly skilled and experienced individual to join our team as a Sunrise Lodge Supervisor. The successful candidate will be responsible for providing exceptional guest service, managing the gift shop and food service operations, and ensuring a consistently high standard of cleanliness, product presentation, and sales.
Key Responsibilities
- Guest Service: Provide friendly, accurate, and efficient assistance to guests, complete transactions, and assist employees with voids, corrections, and related situations.
- Operations Management: Monitor, problem solve, and supervise workers to ensure efficient and safe completion of tasks daily. Assist in training and scheduling of staff.
- Inventory Management: Receive and verify quantities of food stock and merchandise, organize and stock store, and set displays.
- Record Keeping: Maintain department records such as schedules, payroll, deposits, and daily cash reports.
Requirements
- Education: High School Diploma/G.E.D. equivalent required.
- Experience: National Park gift shop and/or food service experience strongly preferred.
- Certifications: Able to learn and use POS system including computerized cash register and credit card terminal. Possess or be able to successfully complete ServSafe Manager and MAST/TIPS certifications.
- Physical Demands: Moving about on foot to accomplish tasks, frequent movements from place to place within the unit. Lift, carry, and push up to 10 lbs. regularly, 15-20 lbs. frequently, and up to 30 lbs. occasionally. Able to stand for extended periods and climb stairs regularly.
