Mortgage Servicing Specialist

Guidance Residential, LLC is a strong, growing company that specializes in residential mortgage lending. Our team members are a vital strength in our ability to grow and continue to serve our customers.

We are seeking a full-time Servicing Specialist to handle customer service questions and issues related to the subservicing of the Guidance Residential mortgage portfolio. The Specialist also assists in questions related to home loan servicing activities of Sub-servicer.

Essential Duties and Responsibilities

• Process daily activity including obtaining documents for Sub-Servicer on paid in full contracts.

• Take customer calls related to conflicts with Sub-Servicer. Interact with Sub-servicer to facilitate the resolution of customer issues related to loan servicing such as payments, tax and insurance issues including loss claims, payoff/releases, and financial hardship.

• Maintain Servicing Oversight Logs (excel) and work in other company related data basis and Operational systems to obtain scanned documents and track progress.

• Provide support to the Servicing Oversight Manager as it relates to the servicing of loans by a Sub-servicer.

• Research and provide needed documents for Compliance requests, CEMA request and other Servicing related Items.

• Other duties as assigned.

Requirements:

• High school diploma or equivalent experience.

• 2-year college degree helpful.

• Minimum 2 years’ experience servicing mortgage loan contracts, however, can be compensated through education or other related experience.

• Effective customer service skills including phone and written communication skills.

• Detail oriented.

• Good organizational and analytical skills.

• Ability to work collaboratively with peers, managers, and customers in a team environment to attain common goals.

• Ability to multitask on various items while meeting strict timelines and deadlines.

• Ability to navigate multiple computer systems, applications, and utilize search tools to find information.

• Proficient in Microsoft Word, Excel, Outlook, and basic email functions.

Job Benefits

• Work for an experienced and proven leader in digital mortgage solutions
• 12 Paid Holidays per year
• Medical/Dental/Health Benefits and Student Loan Paydown
• Paid Vacations and Sick Leave
• Bonuses
• Fun, exciting, and comfortable working environment

Our offices are conveniently located in Reston, VA and easily accessible from the Virginia, Maryland, D.C. area. We are located within walking distance to the Washington D.C. Metro's Silver Line Wiehle-Reston Station, and we are also only a few miles from the Dulles International Airport.

Guidance Residential is an Equal Opportunity Employer.