What are the responsibilities and job description for the Systems Administrator II position at Guide Star?
Why Guide Star? Guide Star is an IT managed services provider specializing in IT technical and end user support, monitoring, managed wireless solutions and security for small and medium size business, internet service providers, and hospitality organizations across the US and Canada. We are a division of CCI Systems, Inc. which is an Employee-Owned solution provider specializing in telecommunications, comprehensive network assessments, industry-leading engineering, drafting and design services, and 24/7 support services. Come join our team of engineers and experts that guide our customers toward the right choices to future-proof their network for years to come. Our outstanding team-based work culture and environment has allowed us to grow, develop, and retain long-term employees. We value our employee’s hard work and determination and REWARD results all while having fun!
Our mission is make life better by innovating tomorrow's communication solutions today
We are seeking a System Administrator that will provide expert support to the enterprise environment through knowledge and experience designing, implementing, managing, and administrating network and system equipment, facilities, and software. This key position works within the IT team to provide effective leadership and support for networking facilities, systems, servers, circuits, configurations, and vendor support agreements to ensure systems are optimally performing and delivering connectivity to meet the needs of the enterprise. They will incorporate industry best practices and cutting-edge concepts in specifications to ensure that the enterprise systems are highly available, performant, scalable, and secure while meeting the existing and future needs of enterprise operations and initiatives
Responsibilities
Additional Information
Our mission is make life better by innovating tomorrow's communication solutions today
We are seeking a System Administrator that will provide expert support to the enterprise environment through knowledge and experience designing, implementing, managing, and administrating network and system equipment, facilities, and software. This key position works within the IT team to provide effective leadership and support for networking facilities, systems, servers, circuits, configurations, and vendor support agreements to ensure systems are optimally performing and delivering connectivity to meet the needs of the enterprise. They will incorporate industry best practices and cutting-edge concepts in specifications to ensure that the enterprise systems are highly available, performant, scalable, and secure while meeting the existing and future needs of enterprise operations and initiatives
Responsibilities
- Install, manage, and maintain network hardware, systems, facilities, and software to provide highly available networks and facilities to meet dynamic business needs.
- Plan, develop, and deploy best practice security and network solutions.
- Maintain integrity of the network, server deployment, and security.
- Monitor networks to ensure security and availability to users, data, and systems assets.
- Collaborate and team with coworkers, partners, technologies, and customers in all areas of responsibilities to develop and implement the best solutions.
- Escalate change requests to IT Management or Lead Systems Administrators for approval.
- Implement and document upgrade and configuration change activities that are approved or designed by Lead Systems Administrators, Subject Matter Experts (SME), or IT Management. Maintain existing systems, documentation, licenses, reporting, users, and permissions by role.
- Knowledgeable of current projects to eliminate single points of failure.
- Research and report on topics as assigned by supervisor and Lead SA.
- Serve as an escalation resource for support tickets requiring systems access.
- Manage projects in accordance with technology plan, budget, and schedule.
- Analyze and present written cost/benefit proposals for technology needs and improvements to meet business requirements.
- Conduct on-going research to support technology planning and security solutions.
- Support, review, update, and monitor network devices and resources along with systems through monitoring solutions. Work with the team to ensure proper monitoring systems and processes are in place and functional.
- Network device administration (switches, routers, firewall, VPN, etc.).
- Security policies, review, on-going interaction with functional groups for best practice and policy reviews; can include participation in penetration and vulnerability testing, IDS/IPS, remote user access policy and review, firewall configuration reviews.
- Conduct research on network products, services, protocols, and standards to remain abreast of developments in the networking industry.
- Systems and network administration including:
- Administer Internet Services (public, DMZ, and private/internal) throughout the enterprise.
- Deliver active and effective network support as required.
- Troubleshoot, diagnose, and resolve network problems.
- Continuously improve the performance and throughput of systems based on dynamic business requirements.
- Windows Server administration including Active Directory, DHCP, DNS.
- Linux (CentOS/Ubuntu/others) administration.
- Server and desktop virtualization administration.
- Provide expertise for Microsoft Cloud, 365 and Azure environments.
- Operate and maintain Microsoft and other vendor management and security infrastructures.
- Provide technical leadership, expertise, and advice to CCI Systems staff and management.
- Maintain technical knowledge and stay abreast of technical advancements in primary functional area(s) of responsibility.
- Consistently participate in group discussions, assisting and providing insights in ongoing efforts, especially where it impacts SME knowledge systems.
- Bachelor’s degree in computer science, Information Technology or related field, or 4 years of relevant job experience.
- 2 years relevant experience.
- Strong knowledge of and experience with virtualization technology stacks.
- Strong knowledge of managing and maintaining Microsoft Windows server environments.
- Strong knowledge of private and public cloud solution management.
- Strong knowledge of Microsoft 365 products, management, and security.
- Strong experience with working with various vendor support.
- Experience with network storage (SAN, NAS, Backup).
- Familiarity with networking (Firewalls, routers/switches, network protocols, VPN).
- Familiarity with Linux administration.
- Familiarity with administration automation tools and their use.
- Experience implementing management and monitoring solutions.
- Sense of urgency, ability to trouble shoot complex problems.
- Willingness to work outside of standard business hours to support business objectives and maintenance windows.
- Ability to work independently and take ownership of assigned projects.
- Ability to lead, collaborate, and delegate elements of complicated projects.
- Good interpersonal and communication skills.
Additional Information
- This position will service the Upper Peninsula and Northeast Wisconsin; must live within these areas.
- Must be willing to travel up to 25%.
- Must have a valid driver's license and acceptable driving record.