What are the responsibilities and job description for the Support Leader position at GUIDEcx?
Company Description
GUIDEcx created the first customer onboarding and implementation platform. We are based in Lehi, UT and this role is ideally in office. Our software platform provides complete visibility into a company's onboarding progress, inviting internal team members, customer teams, and third-parties to one project in which the right people see the right thing at the right team--even if they never login. GUIDEcx helps companies onboard their customers faster and with fewer issues, leading to increased retention and expansion revenue. Ultimately, we exist to help people work better together.
Role Description
This role is for someone who is obsessed with creating great experiences for customers. This role is a full-time on-site role for a Support Leader at GUIDEcx. This Support Leader will be responsible for managing day-to-day tasks related to customer support tickets, providing customers with guidance, meticulously documenting issues and working with Product and Engineering to triage and prioritize those issues. This Leader will also provide budget and strategy recommendations to make the most of our current tech stack or modify our tech stack. This Leader should also look forward to providing the business with data and analysis around Support that will help the business improve the way we sell to and serve our customers.
Qualifications
- Passion for creating great customer experiences
- Ability to communicate clearly and ask clarifying questions effectively
- Inquisitive, analytical, troubleshooting skills
- Effective at reproducing issues, writing and documenting what is seen
- 3-5 years experience leading teams in technical customer support
- Experience in project management
