What are the responsibilities and job description for the Technical Support Specialist position at GUIDEcx?
Role Description
This role is for someone technical who is obsessed with creating great experiences for customers. This role is a full-time, on-site role for a Technical Support Specialist at GUIDEcx. This Technical Support Specialist will be responsible for promptly responding to and resolving customer tickets regarding APIs, datasets and project management. They will be expected to provide customers with guidance and resolutions. They will also be expected to document issues that require engineering work to resolve.
Qualifications
- Passion for creating great customer experiences
- Ability to communicate clearly verbally and in writing
- Inquisitive, analytical, troubleshooting skills
- Effective at reproducing, documenting and resolving issues
Nice-To-Haves
- API experience
- Business Intelligence experience
- Experience in project management
About Us
GUIDEcx created the first customer onboarding and implementation platform. We are based in Lehi, UT and this role is ideally in office. Our software platform provides complete visibility into a company's onboarding progress, inviting internal team members, customer teams, and third-parties to one project in which the right people see the right thing at the right team--even if they never login. GUIDEcx helps companies onboard their customers faster and with fewer issues, leading to increased retention and expansion revenue. Ultimately, we exist to help people work better together.
Salary
Depends on experience, but we offer competitive pay and great benefits.