What are the responsibilities and job description for the Technical Support Specialist position at Jolt Software?
Jolt is a dynamic company providing comprehensive operations management software, digital food safety solutions, and employee accountability tools to a variety of industries including restaurants, retail, car washes, hotels, and entertainment businesses. Come work with a supportive culture that values innovation, accountability, and employee growth!
About the role
As a Technical Support Specialist, you will be a steward of customer experience. Your primary contact methods with customers will be over the phone, live chat, and email. You will actively troubleshoot software and hardware issues all while reinforcing the value of Jolt. You will work as a partner to our customer success managers, shipping and hardware team, product managers, and development team to relay and solve software and hardware issues. Among your peers, you will be relied on as a technical resource to enhance the overall acumen of the team. Your desire for success and your positive attitude will help shape the support department as Jolt continues to grow.
Qualifications:
- Able to work 8 hour shifts on site Mon-Fri (shifts will vary)
- Strong verbal and written communication
- Ability to de-escalate situations
- High level of attention to detail and aptitude for technology
You will stand out if you also have:
- Previous experience in tech support
- Ticket tracking software (Salesforce, Jira, etc.)
- Bilingual in Spanish/English
Benefits and perks
- Equity in the form of stock options
- Monthly lifestyle benefits that can be personalized to reduce stress, give time back, impact your family, and spark joy
- Health, dental, vision, and life insurance
- Employer HSA contribution
- 401K self contribution
- Accrued PTO, with 14 paid company holidays
- On-site gym with showers and stocked kitchen with weekly lunches