Director of Student Accounts

People are drawn to Guilford College for a number of reasons, including the College’s of community, diversity, equality, excellence, integrity, justice, and stewardship.

Working at Guilford provides you with a rewarding opportunity to impact the developing lives of . Guilford attracts those who are seeking a professional challenge and career advancement. It also attracts those who want to enjoy a beautiful campus and location in the dynamic city of .

Guilford College offers a wide range of benefits for full-time regular employees, including 13 paid holidays, tuition remission, health insurance, telemedicine, life insurance, short-term and long-term disability, a retirement plan, and optional dental and vision insurance. In addition, employment at the College provides employees with access to numerous discounts for products, services, and attractions.

Position Summary

Position Summary:

The Director of Student Accounts/Bursar is a key administrative and customer-facing position responsible for managing the college's financial operations related to student accounts and billing. The primary role involves overseeing student payment collection, recording, processing, and ensuring compliance with institutional policies and regulations. The Director collaborates closely with various departments, including financial aid, registrar, and academic affairs, to support student financial services and promote student success.

Key Responsibilities:
1. Student Billing and Accounts Management:
Manage the billing process for tuition, fees, housing, and other charges, ensuring accuracy and timeliness.
Oversee the maintenance of student accounts, including posting payments, adjustments, and refunds.
Monitor account balances, payment plans, and overdue accounts and implement collection procedures as necessary.
Supervise and lead the staff by providing excellent management, training, and support. Ensures office coverage and provides exceptional customer service.

2. Financial Transactions and Reporting:
Process financial transactions related to student accounts, including payments, waivers, student refunds, and adjustments.
Maintain all files and process all documentation for Perkins and institutional loan programs.
Reconcile student accounts and financial records, identifying discrepancies and resolving issues promptly.
Prepare regular financial reports and statements related to student accounts for internal and external stakeholders.
Annual 1098-T tax reporting and third-party integration.

3. Compliance and Regulatory Affairs:
Ensure compliance with institutional policies, state and federal regulations, and industry standards related to student financial services including Title IV requirements.
Stay informed about changes in financial aid regulations, billing practices, and tax implications affecting students and families.
Collaborate with compliance officers and auditors to facilitate internal and external audits of student financial records.

4. Customer Service and Student Support:
Provide responsive and courteous customer service to students, parents, and other stakeholders regarding billing inquiries, payment options, and financial assistance.
Assist students with understanding their financial obligations, payment deadlines, and available resources for managing educational expenses.
Coordinate outreach efforts and financial literacy programs to promote financial wellness and student success.
5. Technology and Systems Management:
Utilize student information systems and financial management software to maintain accurate and up-to-date records of student accounts.
Collaborate with IT staff to enhance system functionality, implement upgrades, and ensure data security and integrity.
Provide training and support to staff and faculty on using financial systems and processes related to student accounts.
6. Projects:
Finance/ Campus projects as needed
Other activities

Qualifications:
Bachelor's degree in accounting, finance, business administration, or related field required; Master's degree preferred.
Minimum of 5 years of experience in student financial services/bursar operations or related field.
Previous experience in student financial services, accounting, or a related field within higher education is preferred.
Knowledge of financial aid regulations, billing practices, and compliance requirements in higher education.
Strong analytical skills and attention to detail, with the ability to interpret complex financial data and ensure accuracy.
Excellent communication and interpersonal skills, with the ability to interact effectively with diverse stakeholders.
Proficiency in financial management software, Microsoft Office Suite, Banner, Workday, and other relevant technology tools.
Commitment to maintaining confidentiality, integrity, and professionalism in handling sensitive financial information.
Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
Preferred: Banner Experience, Touchnet Experience, Worked in a Higher Education setting

Guilford College does not discriminate on the basis of sex/gender, race, color, creed, religion, national origin, sexual orientation, gender identity, disability, genetic information, military status, veteran status, or any other protected category under applicable local, state or federal law, ordinance or regulation.