What are the responsibilities and job description for the Guitar Technician (Luthier) Store 495 position at Guitar Center?
Guitar Technician (Luthier) Store 495 at Guitar Center
As a skilled craftsman, you will provide maintenance and repair services for customer-owned instruments while ensuring exceptional customer satisfaction. Your role involves interacting with customers, delivering high-quality craftsmanship, and maintaining store inventory.
Position Overview:
Guitar Center fosters creativity and music by empowering staff to find their individual sound. Our mission is to develop lifelong musicians and make a difference in the world by enabling musicians and non-musicians to experience the joy of creating music. We believe in inclusive environments that put customers first, while fulfilling our mission.
You will provide maintenance and repair services on customer-owned instruments, assist in maintaining specific store inventory, and continually build business through great customer experiences and quality work.
A few key characteristics of successful Repair Technicians include:
- Customer Focus: Understands customer service principles, provides an excellent customer experience, and connects with customers in a meaningful way.
- Initiative: Identifies opportunities and issues, follows through on work activities, and develops knowledge and skills, including product, store operations, sales, and leadership.
- Selling: Works through GC certification program to gain a base understanding of products and sales techniques.
- Training: Effectively trains learners and communicates information and techniques to ensure retention.
As our Repair Technician, you will:
- Interact with customers to ensure a positive experience.
- Service customer-owned instruments with high-quality craftsmanship.
- Maintain store-owned gear, as requested.
- Complete warranty repair work.
- Additional duties as assigned.
We offer robust benefits and perks, including medical, dental, vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.
Requirements:
- Skilled understanding of repairing guitars.
Preferences:
- Foundational product knowledge on Guitar Center products.
Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws.
