What are the responsibilities and job description for the Guitar Technician (Luthier) Store 495 position at Guitar Center?
Guitar Technician (Luthier) Store 495 at Guitar Center summary:
As a skilled professional, you will provide top-notch maintenance and repair services on customer-owned instruments while delivering an exceptional customer experience.
POSITION OVERVIEW
Guitar Center fosters creativity and music by empowering staff to find their unique sound. Our mission is to nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians to experience the joy of creating music.
We believe in creating inclusive environments that prioritize our customers' needs while fulfilling our mission.
As our Repair Tech (Guitar), you will perform maintenance and repair services on customer-owned instruments and assist in maintaining store inventory, driving business growth through excellent customer service and quality work.
Key Characteristics of Successful Repair Technicians
- CUSTOMER FOCUS: Understands customer service principles, providing an outstanding customer experience, connecting with customers, and addressing issues promptly.
- INITIATIVE: Identifies opportunities and issues, taking proactive action to resolve them, learning quickly, and developing knowledge and skills.
- SELLING: Works through GC certification program to gain product knowledge and sales techniques.
- TRAINING: Effectively trains learners and communicates information and techniques for retention.
Responsibilities as a Repair Technician
- Interact with customers to ensure a positive experience.
- Service customer-owned instruments with high craftsmanship.
- Maintain store-owned gear as requested.
- Complete warranty repair work.
- Perform additional duties as assigned.
Why Guitar Center?
We offer robust benefits and perks, including Medical, Dental, Vision, 401K, mental health support, paid time off, employee discount program, and tuition reimbursement options.
Requirements
- Skillful understanding of repairing guitars.
Preferences
- Foundational product knowledge on Guitar Center products.
Guitar Center is an Equal Opportunity Employer, providing fair and equal employment opportunity to all employees and applicants regardless of protected status.
