What are the responsibilities and job description for the Guitar Technician position at Guitar Center?
Guitar Technician - Base Pay Commissions at Guitar Center Summary
As a Guitar Technician at Guitar Center, you will perform maintenance and repair services on customer-owned instruments, ensuring a high level of craftsmanship and customer satisfaction. Your role involves providing exceptional customer service, maintaining store-owned gear, and engaging in training and sales initiatives.
Position Overview:
Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in creating inclusive environments that put our customers first all while fulfilling our mission.
As our Repair Tech (Guitar), you will provide maintenance and repair services on customer-owned instruments and assist in the maintenance of specific store inventory, continually building and increasing business through great customer experience and quality work.
Characteristics of Successful Repair Technicians:
- Customer Focus: Understands customer service principles and provides an excellent customer experience. Able to connect with customers in a meaningful way. Is approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers. Able to step in to handle customer service issues.
- Initiative: Able to identify opportunities and issues and follow through on work activities to capitalize or resolve them. Able to learn quickly and take positive action without being requested to do so. Able to develop knowledge and skills, including product, store operations, sales, and leadership.
- Selling: Able to work through GC certification program to gain a base understanding of products and sales techniques.
- Training: Able to effectively train learners and communicate information and techniques so that they are retained.
Responsibilities of a Repair Technician:
- Interact with customers, ensuring a positive customer experience.
- Service customer-owned instruments with a high level of craftsmanship.
- Maintain store-owned gear, as requested.
- Complete warranty repair work.
- Additional duties as assigned.
Why Guitar Center?
We offer a unique opportunity for musicians to take time off to share their music with the world and return to their job after their tour. We also provide robust benefits and perks, including medical, dental, vision, 401(k) plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.
Requirements:
- Skilled understanding of repairing guitars.
Preferences:
- Foundational product knowledge on Guitar Center products.
Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements.
If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request a reasonable accommodation by calling 1-818-735-8800 ext. 2862 or by sending an email to recruiting@guitarcenter.com.
Keywords:
Guitar repair, customer service, musical instruments, technical skills, instrument maintenance, Guitar Center, repair technician, sales techniques, customer experience
