What are the responsibilities and job description for the Guitar Technician position at Guitar Center?
Guitar Technician at Guitar Center Summary
As a skilled guitar technician, you will provide exceptional maintenance and repair services on customer-owned instruments while optimizing our store's inventory. This role demands a customer-centric approach, initiative in problem-solving, and effective communication skills to train others.
Position Overview:
Guitar Center fosters creativity and music by encouraging staff to find their unique sound. Our mission is to develop lifelong musicians and make a difference by enabling people to experience the joy of creating music. We strive to create inclusive environments that prioritize our customers' needs while fulfilling our mission.
As our Repair Tech (Guitar), you will perform maintenance and repair services on customer-owned instruments and assist with maintaining specific store inventory, driving business growth through excellent customer experiences and quality work.
Key Characteristics for Success:
- Customer Focus: Understands customer service principles, providing an exceptional customer experience. Connects with customers in a meaningful way, being approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers.
- Initiative: Identifies opportunities and issues, following through on work activities to capitalize or resolve them. Learns quickly and takes positive action without being requested to do so, developing knowledge and skills in product, store operations, sales, and leadership.
- Selling: Works through GC certification program to gain a solid understanding of products and sales techniques.
- Training: Effectively trains learners, communicating information and techniques for retention.
Your Responsibilities as our Repair Technician:
- Interact with customers, ensuring a positive customer experience
- Service customer-owned instruments with high craftsmanship
- Maintain store-owned gear as requested
- Complete warranty repair work
- Additional duties as assigned
Why Guitar Center?
We offer unique benefits, including gig leave, medical, dental, vision, 401K with company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.
Requirements:
- Skilled understanding of repairing guitars
Preferences:
- Foundational product knowledge on Guitar Center products
Guitar Center is an Equal Opportunity Employer, providing fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements.
If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, please request a reasonable accommodation to express interest in a specific opening by calling 1-818-735-8800 ext. 2862 or sending an email to recruiting@guitarcenter.com
Keywords:
guitar technician, instrument repair, musical instruments, customer service, guitar maintenance, repair services, music career, craftsmanship, customer experience, guitar repair
