What are the responsibilities and job description for the Luthier - Base Pay + Commissions position at Guitar Center?
Position Overview:
Guitar Center fosters a world of creativity and music by empowering staff to find their unique sound. Our mission is to nurture lifelong musicians and make a positive impact by enabling musicians and non-musicians alike to experience the joy of music creation.
We believe in creating inclusive environments that prioritize our customers' needs while fulfilling our mission.
As a Repair Technician (Guitar), you will provide maintenance and repair services for customer-owned instruments, assist with inventory maintenance, and drive business growth through exceptional customer experiences and quality work.
The following characteristics contribute to our successful Repair Technicians:
- Customer Focus: Demonstrates customer service principles, provides an excellent customer experience, and connects with customers meaningfully.
- Initiative: Identifies opportunities and issues, follows through on work activities, and develops knowledge and skills.
- Selling: Participates in the GC certification program to gain a solid understanding of products and sales techniques.
- Training: Effectively trains learners and communicates information and techniques.
Your responsibilities as a Repair Technician include:
- Interacting with customers to ensure a positive experience
- Providing high-quality craftsmanship for customer-owned instruments
- Maintaining store-owned gear as requested
- Completing warranty repair work
- Additional duties as assigned
We offer competitive rewards to our employees, including gig leave for musicians, robust benefits, and tuition reimbursement options.
Requirements:
- Skilled understanding of guitar repair
Preferences:
- Foundational product knowledge of Guitar Center products
Guitar Center is an Equal Opportunity Employer, providing fair and equal employment opportunity to all employees and applicants, regardless of protected status.
