What are the responsibilities and job description for the Luthier - Base Pay + Commissions position at Guitar Center?
Position Overview
Guitar Center fosters a world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians, making a difference in the world by enabling musicians and non-musicians alike to experience the joy of creating music.
We create inclusive environments that prioritize our customers, while fulfilling our mission.
Job Description
As a Repair Technician (Guitar), you will provide maintenance and repair services on customer-owned instruments and assist in maintaining store inventory, continually enhancing business through exceptional customer experiences and high-quality work.
Key Characteristics for Success
- Customer Focus: Understands customer service principles, providing an excellent customer experience. Connects with customers in a meaningful way, being approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers.
- Initiative: Identifies opportunities and issues, following through on work activities to capitalize or resolve them. Learns quickly and takes positive action without being requested to do so, developing knowledge and skills including product, store operations, sales, and leadership.
- Selling: Works through GC certification program to gain a base understanding of products and sales techniques.
- Training: Effectively trains learners and communicates information and techniques so they are retained.
Responsibilities
- Interact with customers, ensuring a positive customer experience
- Service customer-owned instruments with a high level of craftsmanship
- Maintain store-owned gear as requested
- Complete warranty repair work
- Additional duties as assigned
Why Guitar Center?
We offer unique rewards, including:
- Gig leave: take time off to share your music with the world and return to your job after your tour
- Robust benefits and perks, including medical, dental, vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options
Requirements
- Skilled understanding of repairing guitars
Preferences
- Foundational product knowledge on Guitar Center products
About Us
Guitar Center is an Equal Opportunity Employer, providing fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws.
