POSITION OVERVIEW

Guitar Center fosters creativity and music by empowering staff to find their unique sound. Our mission is to nurture lifelong musicians, making a difference by enabling people to experience the joy of creating music through inclusive environments that prioritize customers.

We are seeking a skilled Repair Tech (Guitar) to provide maintenance and repair services on customer-owned instruments, assist in inventory maintenance, and drive business growth through exceptional customer experiences and quality work.

To be successful as a Repair Technician at Guitar Center, you must possess:

• Customer Focus: Provide excellent customer service, understanding customer needs and delivering solutions with a personal touch.
• Initiative: Identify opportunities and issues, taking proactive steps to resolve them and continuously improve skills and knowledge.
• Selling: Develop a strong foundation in products and sales techniques through our certification program.
• Training: Effectively train learners and communicate complex information, ensuring comprehension and retention.

As a Repair Technician, your key responsibilities will include:

• Interacting with customers to ensure a positive experience.
• Providing high-quality repair services for customer-owned instruments.
• Maintaining store-owned gear, as requested.
• Completing warranty repair work.
• Additional duties assigned by management.

We offer a range of benefits and perks, including gig leave for musicians, robust health insurance, retirement plans, mental health support, paid time off, employee discounts, and tuition reimbursement options.

Requirements for this role include:

• Detailed understanding of guitar repair techniques.

Preferred qualifications include:

• Foundational product knowledge of Guitar Center's offerings.

Guitar Center is an Equal Opportunity Employer, committed to providing fair and equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status.

Keywords: guitar repair, musical instruments, customer service, maintenance, craftsmanship, music industry, retail, sales techniques, workshop, artisan