What are the responsibilities and job description for the Stringed Musical Equipment Technician position at Guitar Center?
About Us:
Guitar Center inspires creativity and nurtures a passion for music among its staff. We empower our team members to find their unique sound and deliver exceptional customer experiences.
The Repair Tech (Guitar) role requires providing top-notch maintenance and repair services for customer-owned instruments, ensuring business growth through quality work and excellent customer service.
KEY SKILLS:
- CUSTOMER SERVICE: Delivering exceptional customer service, understanding customer principles, and connecting with them meaningfully. Approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers.
- INITIATIVE: Identifying opportunities and issues, following through on work activities to capitalize or resolve them. Quick learner, taking positive action without being requested. Developing knowledge and skills, including product, store operations, sales, and leadership.
- PRODUCT KNOWLEDGE: Working through GC certification to gain a basic understanding of products and sales techniques.
- COMMUNICATION: Effectively training learners and communicating information and techniques for retention.
Responsibilities:
- Interact with customers to ensure a positive experience
- Service customer-owned instruments with high craftsmanship
- Maintain store-owned gear as requested
- Complete warranty repair work
- Additional duties assigned
BENEFITS:
We offer rewards like gig leave, allowing employees to share their music with the world. Robust benefits include medical, dental, vision, 401K, mental health support, paid time off, employee discounts, and tuition reimbursement options.
Qualifications:
- Skilled understanding of repairing guitars
