IT Technician

Position Summary

Responsible for the support of the credit union’s IT infrastructure, including hardware, software, and network systems. Maintain technology systems and applications, ensuring operational efficiency, providing support to staff, and collaborating with cross-functional teams. Ensure systems are in compliance with security requirements and meeting operational expectations.

Key Responsibilities

1. Technical Support & Troubleshooting:

• Provide on-site and remote support to credit union staff for hardware, software, and network-related issues.
• Provide support for the core banking and other business applications utilized within the credit union.
• Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, and other IT equipment.
• Respond to service requests in a timely manner meeting SLA and document support activities within the IT helpdesk.

2. Hardware & Software Maintenance:

• Install, configure, and maintain hardware, including desktops, laptops, servers, and peripheral devices following the credit union standards and frameworks.
• Ensure software and system updates are applied regularly across all devices and systems ensuring security compliance.

3. Data Backup & Recovery:

• Ensure that regular backups of critical systems and data are completed and stored securely.
• Assist in the disaster recovery process in the event of system failure.

4. Adhere to security policies and procedures to protect the confidentiality and integrity of the credit union.

5. Assist with maintaining compliance with industry standards in relation to IT systems and security.

6. Provide training and guidance to staff on effective use of supported tools, software, and systems.

7. Work with 3rd party support providers.

8. Participate in system upgrades, migrations, and new technology deployments.

9. Maintain knowledge of systems through self-study and approved training.

10. Maintain work areas including inventory rooms, network rooms, etc.

11. All other duties as assigned.

Job Type: Part-time

Pay: $15.50 - $17.00 per hour

Expected hours: No more than 30 per week

Benefits:

• 401(k)
• Dental insurance
• Paid time off
• Vision insurance

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Rotating weekends
• Weekends as needed

Ability to Commute:

• Corpus Christi, TX 78414 (Preferred)

Ability to Relocate:

• Corpus Christi, TX 78414: Relocate before starting work (Preferred)

Work Location: In person

Salary : $16 - $17