What are the responsibilities and job description for the Regional VP of Operations position at Gulph Creek Hotels?
Responsible for the overall operations of the hotels, oversight of sales and marketing objectives and results as it relates to strategy, budgeting, marketing, and revenue management for all outlets of the property. Manage all areas of operations according to brand requirements and company standards and communication to hotel ownership and management company ownership.
The Regional Vice President of Operations will be actively involved in the staff decisions, budgeting, forecasting, planning and execution of capital and renovation projects. This is to include developing standard operating procedures and ensuring processes are in place.
The Regional Vice President of Operations will assist in promoting Gulph Creek Hotels and assist with presentations to prospective investors and ownership groups.
Job Duties:
- Monitor hotels on a daily basis
- Daily activities-rev max controls, receivables, 100% gtds, staffing controls
- Staffing
- Training-skills, guest service, life safety
- Purchasing
- Contract negotiations
- Attend monthly sales meetings each hotel
- Attend monthly ops meetings each hotel
- Contingency planning of supervisors, staff members
- Plan and attend quarterly GM meetings
- Attend quarterly DOS meetings
- Monitor A/R accounts, guest ledger, chargebacks
- Communicate with brand
- Assist in service issues
- Approval of schedules outside of staffing guidelines
- Approval of POs over $300
- Communication on insurance related issues
- Communication on hotel incidents
- Communication on hotel issues, construction, structure, etc.
- Assistance in HR related issues
- Assistance in employee problem
- Assistance in injury of guest or employee
- Assistance in any union issues
- Communication of brand inspections
- Communication of bad debt write offs
- Maximize NOP and NOI, drive revenue through sales and marketing
- Oversee sales activities
- Oversee construction on new development
- Owner Reporting/Communication
- Management Company Reporting
- Implementation of Brand Initiatives
- P&L planning and review
- Staff development plans
SUPERVISORY RESPONSIBILITIES
Manages and directs all aspects of the hotel operations, human resources, profitability, and service standards in accordance with brand and company policies, to include the exercise of discretion and independent judgement with respect to matters of significance.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
- Bachelor's degree in hospitality, accounting, or business.
- 5 years of hospitality experience is required.
- Required travel at least 50% of the time to PA, NJ, and NY
- May be required to work nights, weekends, and/or holidays.
LANGUAGE AND MATHEMATICAL SKILLS
- Ability to read and speak English and comprehend simple instructions, short correspondence, and memos
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees
- Ability to effectively communicate with employees, guests, supervisors, and owners for optimum operation of the property
- Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Detail oriented with outstanding organizational and communication skills.
REASONING ABILITY
Demonstrate the ability to anticipate and solve practical problems or resolve issues.
Ability to maintain strict confidentiality as it pertains to employees, business decisions and overall hotel operations.
CERTIFICATES, LICENSES, REGISTRATIONS
Previous experience required
Tools & Equipment:
Systems to be provided such as software, systems relevant to job requirements
PHYSICAL DEMANDS/ WORK ENVIRONMENT:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear
- Frequently required to reach with hands and arms
- Occasionally required to stoop, kneel, or crouch
- Occasionally lift and/or move up to 50 pounds
- Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus
