Automotive Service Advisor/Writer

Job Title: Service Advisor

Company: GVT Tire & Auto

Schedule: Monday through Friday, 50 hours per week

Salary Range: $50,000 to $90,000 per year

About Us:

GVT Tire & Auto is a locally owned business dedicated to providing top-notch automotive services in our communities. We pride ourselves on our commitment to quality, customer satisfaction, and fostering a supportive work environment.

Benefits:

- Comprehensive benefits package, including health insurance, paid time off, 6 paid holidays, and a 401k plan with matching contributions.

- Employee discount program on automotive services and products.

- Opportunity for career advancement

Job Overview:

The Automotive Service Advisor serves as the facilitator of communication between customers and automotive technicians. They are responsible for understanding customers' automotive service needs, recommending appropriate services, and ensuring exceptional customer satisfaction throughout the service process. This role requires strong communication skills, automotive knowledge, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

- Customer Communication: Interact with customers to understand their automotive service requirements and concerns. Provide clear explanations of recommended services, timelines, and cost estimates.

- Service Recommendations: Utilize knowledge of automotive systems and maintenance schedules to recommend appropriate services and repairs based on customers' needs and vehicle specifications.

- Appointment Scheduling: Coordinate service appointments based on availability, urgency, and customer preferences. Ensure efficient allocation of technician resources.

- Order Processing: Create and maintain accurate service orders detailing requested services, parts needed, labor costs, and estimated completion times.

- Customer Satisfaction: Strive to exceed customer expectations by providing exceptional service experiences. Address any concerns or issues promptly and professionally to ensure customer satisfaction and retention.

- Communication: Maintain accurate records of service transactions, customer interactions, and vehicle histories using shop software.

- Technical Knowledge: Stay informed about automotive industry trends, service procedures, and new vehicle technologies to effectively advise customers and address inquiries.

Requirements:

- Prior experience as a service advisor

- High school diploma or equivalent

- Proven experience in automotive service advising, customer service, or a related field.

- Strong communication and interpersonal skills, with the ability to build rapport and trust with customers.

- Excellent problem-solving abilities and attention to detail.

- Proficiency in computer software systems and basic mathematical calculations.

- Tekmetric experience is a plus.

- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

- Knowledge of automotive systems, maintenance procedures, and service intervals.

- A commitment to delivering outstanding customer service and maintaining high professional standards.

Join Our Team!

If you are a motivated and dedicated professional with a passion for growth and customer service, we want to hear from you! Apply now to become part of the GVT Tire & Auto family and help drive our continued success.

Job Type: Full-time

Pay: $50,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Retirement plan

Shift:

• 10 hour shift

Work Days:

• Monday to Friday

Experience:

• Tekmetric: 1 year (Preferred)
• advisor or sales: 1 year (Required)

Language:

• english (Required)

License/Certification:

• valid Minnesota drivers license (Required)

Work Location: In person

Salary : $50,000 - $90,000