Customer Support Supervisor

Responsible for day-to-day performance of a group ~ 6 + employees. Guides/monitors group toward its goals ensures employee’s productivity, resolve problems, has authority to change work roles and work distribution. Responsible for genuine input regarding Human Resources matters of significance e.g. participates in selection of new employees, provides meaningful input to performance appraisals, disciplinary actions, terminations etc. Primary/Essential Responsibilities: Gatekeeper for escalations to the Project Manager. Partner with Finance, Operations, and Sales to resolve issues that arise during order life cycle. Support Customer Service Representative and Order Entry Teams. Gathering data, analyzing, and reporting departmental metrics. This role is responsible for making corrective action and procedural recommendations to upper-level management. Required Qualifications: Bachelor’s degree preferred, or relevant equivalent experience Must have excellent organizational skills, strong attention to detail and ability to multitask Continuous improvement and change management mindset Timely and effective communication skills Microsoft Suite knowledge required (Outlook, Word, intermediate level Excel) Documented ability to resolve issues independently Preferred Qualifications: Working knowledge and experience of JD Edwards software Prior supervisory/leadership experience Technical aptitude Previous experience within the power industry

Salary : $53,000 - $80,000