IT Support Technician

Reporting to the IT Service Desk Lead, the IT Support Technician will join a team that is the first point of contact for all local and remote users at G&W Electric. They will provide technical support, advice, and assistance for requests as well as diagnose/troubleshoot hardware and software-related issues. Additionally, the IT Support Technician will work on IT projects as they relate to company priorities. This role is on site in our Bolingbrook location. As an IT Support Technician you will: Support local and remote users via IT service desk ticketing system Provide user access and support to hardware including: Desktop and laptop computers PC peripherals – monitors, keyboards, mice, and other accessories Desk phones, mobile phones, and headsets Printers Barcode scanners Perform PC software installation and support Diagnose and troubleshoot issues with network connectivity Support conference room audio and video equipment Set up and configure new computers Set up/remove user accounts on systems (network, email, phone, security, etc.) Maintain (patches, updates, and fixes) software used on desktop systems including OS, anti-virus, and malware protection Track and update IT inventory Work with vendors to help resolve technical issues Perform miscellaneous related duties and other duties as assigned Participate in IT-related projects We are looking for someone with: An Associate’s/Bachelor’s Degree in IT or related field or equivalent experience Experience installing and supporting desktop operating systems including Windows 10 and 11 Experience installing and supporting desktop applications including Microsoft Office 365 and Teams Experience identifying/remediating virus and malware infections Knowledge of computer hardware components Knowledge of Windows Active Directory services including Domain, Group Policy, and AD Objects Excellent interpersonal, verbal, and written skills Strong troubleshooting and problem-solving skills Ability to work collaboratively and independently on assigned duties Ability to multi-task and prioritize assignments in a fast-paced environment Exceptional customer service skills and ability to work well with all levels of employees Ideally you will also have: 2+ years of experience as IT Service Desk Technician Experience using the ServiceNow ticketing system CompTIA A+ Certification Experience in a manufacturing environment What we offer you: Typical pay is $49,710 – 60,900 annually. Please note the pay information shown above is a general guideline. Pay is based upon candidate skills, experience, and qualifications. G&W Electric offers a comprehensive benefits package that includes: Medical, Dental and Vision Insurance Short and Long-Term Disability Life Insurance Health club membership program and reimbursement Employee Assistance Program Tuition Reimbursement 401 (k) Annual Profit Sharing Vacation Air-conditioned/heated state-of-the-art manufacturing facility

Salary : $50,000 - $61,000