Customer Service Representative

For CDL Applicants, please note the following Company name and address. This may not be the location you are applying for. This is the Headquarter location and legal entity of the company:
Capitol Building Supply, Inc.
8429 EUCLID AVE, MANASSAS PARK, VA 20111

Gypsum Management & Supply, Inc. (GMS) is the leading North American distributor of gypsum wallboard, acoustical ceiling products and other specialty building materials. Founded in 1971, GMS now operates an expansive network of distribution centers nationwide.

Construction professionals in New England have known for decades that when it comes to sourcing the best selection of building materials and construction supplies, they have several great choices:

New England Gypsum (NEG) – Founded in 2018, New England Gypsum (NEG) has grown quickly, becoming a trusted partner for local residential and commercial construction customers. NEG serves New England clients through its building supply yards in Connecticut, Maine, and New Hampshire.

Karpp – a mainstay in New England building supply since 1979, serves commercial and residential customers through its construction materials yards across Massachusetts.

Trowel Trades Supply - Incorporated in 1968 and began as a masonry yard servicing the needs of residential fireplace masons, today, Trowel Trades Supply serves Vermont’s construction professionals from its yard in Williston.

NYC Acoustical Supply - Established in 2023, NYC Acoustical expands GMS's existing relationship with industry leader USG by creating a dedicated facility focused on the growth of acoustical ceilings business in Brooklyn.

As part of the GMS family of companies, these industry leaders have now combined efforts to provide customers in New England with the power of one united operation, with even greater reach and resources. This gives this collective an even stronger ability to deliver on the exceptional building materials and benefits we’ve provided for years.

For more information about our family of companies, please visit gms.com or negypsum.com.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with state and local law.

Position Summary:
The primary function of a customer service representative is to provide exceptional customer service to all customers and employees. The ideal candidate should thrive in a fast-paced, hands-on environment. Training on product knowledge of building materials for the drywall industry will be provided.

Duties & Responsibilities:

• Ensure over the phone, face-to-face and or written communications with customers representing the company’s culture, values and practices.
• Greet customers warmly and determine problems, orders, or other reasons for calling.
• Ability to ascertain when to pass on a customer’s questions to appropriate sales staff for additional products and sales information.
• Take orders at the sales counter and or over the phone.
• Ability to use company computer systems for order entry.
• Complete sales orders and tender cash sales.
• Develop product knowledge to assist customers with purchases.
• Ensure the showroom is clean and properly stocked.
• Complete daily OEROB and front counter close out procedures.
• Execute any additional work-related tasks assigned by the Branch Manager.

Basic Qualifications:

• High school diploma or GED equivalent.
• Ability to self -manage, show initiative and be comfortable meeting the public
• Be a team player, demonstrate attention to detail and have good organizational skills.
• Bilingual a plus
• Exceptional computer skills

Core Competencies:

• Ability to self-manage, show initiative and be proactive
• Communicate professionally, both verbally and in writing to coworkers and customers

Physical Requirements:

• Must be able to remain in a stationary position in an office environment 70% of the time.
• Occasionally will move about inside the office to access files, office machinery, etc.
• Must be able to operate basic office machinery.
• Must be able to communicate with team and management and be able to exchange accurate information in. these situations.
• Constantly working in office environment

Required Cognitive Skills:

• Must be able to problem solve and prioritize tasks.
• Must be able to manage stress depending on deadlines and ongoing projects.
• Must be able to multitask.
• Must be able to receive and analyze information.
• Must be able to quickly communicate solutions if problems occur.
• Must be able to demonstrate a high degree of sound judgement and initiative.

Benefits & Perks:

• Medical, Dental, Vision, Disability & Life Insurance
• Wellness Benefits
• 401(k) Retirement Plan
• Employee Stock Purchase Program
• Paid Holidays & Vacation Days
• Professional Growth Opportunities
• Development & Training Programs

This job description is subject to change at any time.

EQUAL OPPORTUNITY EMPLOYER

Launch your career with a national building materials distributor and discover opportunities for growth and advancement. We value our team members and believe them to be our greatest assets. As such, we invest in training and strive to provide a work-life balance.