What are the responsibilities and job description for the Customer Care Coordinator (Warranty) position at H C EMPLOYEES LLC?
Description
Position: Customer Care Coordinator (Residential Home Warranty)
Status: Hourly/Non-Exempt
Location: 2252 N. Broadway
Moore, Oklahoma 73160
Hours: Monday-Friday 8am to 5pm
General Purpose: To provide a high level of support to the Customer Care department
Supervision Received: Works under the direct supervision of the Director of Customer Care.
Supervision Exercised: None
Essential Duties and Responsibilities:
- Perform general clerical duties; throughout the Customer Care department
- Responsible for preparing and distributing reports
- Responsible for coordinating warranty appointments and surveys
- Interacting with customers, vendors, and subcontractors
- Responsible for issuing work orders and purchase orders
- Compile Directors weekly, monthly, yearly, and quarterly reports
- Responsible for ordering supplies and inventory management
- Support entire warranty department
- Answer incoming calls (multi-line)
- Collect and maintain PC information, filing documents in secure location
- Coordinates various office support services
- Send out reminders for meetings and projects
- Present recommendations to Director of Customer Care
- Take notes for department meetings in absence of the Sr. Customer Care Coordinator
- Compose warranty manuals
- Scan confidential documents into system
- Assist with any other duties assigned
Requirements
Minimum Qualifications:
- High school diploma/GED
- One (1) year of general office/administration experience
- 1 year experience in customer care or customer service
Knowledge, Skills, and Ability:
- Knowledge of general office practices
- Ability to establish priorities
- Ability to work in a fast -paced environment
- Ability to interact with variety of personalities
- Ability to answer a multi-line telephone system
- Ability to work independently
- Ability to meet strict guidelines
- Ability to communicate professionally
- Good attendance and punctuality is mandatory
- Demonstrate attention to detail
- Willingness to be a member of a dedicated team
- Must have good people skills; professional appearance.
- Must be patient and understanding
- Strong organizational and communication skills
- Strong customer service skills
- Demonstrate knowledge and proficiency in working with computers and other types of technology
Work Environment: Office environment. Sitting for extensive period of time is required. Moderate typing with fingers, including some 10-key and hand-eye coordination for computer data entry. Occasionally required to stand, walk, reach with arms and hands, and to stoop or kneel. Must be able to carry office equipment/files up to 30 lbs.
Physical Demands: Must be able to carry equipment in excess of over 30 lbs.
Tool and Equipment: Computer, MS Office (Excel, Word, etc.), multi-line phone system, fax and general office equipment.
Expectations for all Employees:
All employees will support the organization’s mission and vision by exhibiting the following behaviors:
- Excellence and competence
- Collaboration and innovation
- Respect and Dedication
- Accountability and Ownership
HC Employees LLC (dba Home Creations) is an equal opportunity employer
