Program Management System Administrator

SUMMARY

Russell is currently seeking a Program Management System Administrator to provide technical support, administration, and maintenance of the company's project and program management systems. This role will be responsible for ensuring that the software platforms used for managing complex construction and program management projects are functioning effectively, securely, and in alignment with the company’s objectives. The Program Management System Administrator will work closely with project teams, IT departments, and third-party vendors to manage system configurations, user access, and data integrity, while also providing training and support to end users.

ESSENTIAL DUTIES AND RESPONSIBILITIES - Includes the following. Other duties may be assigned.

• Administer and maintain the company’s program and project management systems, ensuring their optimal performance and security.
• Manage user access, permissions, and system configurations in accordance with organizational policies.
• Provide technical support to end users, troubleshoot issues, and ensure timely resolution of system-related problems.
• Collaborate with IT and project teams to ensure that the program management system aligns with project requirements and company objectives.
• Monitor system performance, identify potential improvements, and implement system updates or upgrades as necessary.
• Ensure data integrity and accuracy within the system by developing and enforcing data management best practices.
• Create and maintain system documentation, including user manuals, standard operating procedures, and system workflows.
• Provide training and onboarding to users, ensuring they are equipped to use the program management system effectively.
• Coordinate with third-party vendors and consultants to manage system upgrades, patches, and maintenance.
• Support integration efforts between the program management system and other enterprise software systems (e.g., ERP, document management, etc.).
• Assist in developing reports, dashboards, and key performance indicators (KPIs) to support project tracking and decision-making.
• Ensure system compliance with organizational and legal data security policies and industry standards.
• Perform work in a safe manner and actively encourage others to do the same.

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 5 years of experience in system administration, preferably in project or program management systems (e.g., Primavera, PMWeb, Procore, eBuilder).
• Experience with database management, system integration, and data reporting tools.
• Strong understanding of project and program management principles and processes.
• Proven ability to manage system configurations and ensure data integrity.
• Strong problem-solving skills with the ability to troubleshoot technical issues and manage system upgrades.
• Excellent communication and interpersonal skills, with the ability to collaborate across departments.
• Experience in training and supporting end users on complex software systems.
• Knowledge of data security best practices and compliance requirements.
• Certification in systems administration or relevant technology (e.g., Microsoft Certified: Azure Administrator, PMP) is a plus.

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to sit; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
• While performing the duties of this job, the employee is regularly exposed to moving mechanical parts, fumes or airborne particles, and outside weather conditions. The employee is frequently exposed to toxic or caustic chemicals, risk of electrical shock, and vibration. The employee is occasionally exposed to wet and/or humid conditions; high, precarious places; extreme cold; extreme heat; explosives; and risk of radiation. The noise level in the work environment is usually loud.

WHY WORK FOR US?

Simply stated, we put people first. As part of our Mission Statement, we strive to earn the loyalty of our employees through a demonstrated commitment to their development and through rewarding exemplary performance. We take the time to get to know our employees personally and together develop individualized plans for career advancement and fulfillment with Russell. Our goal is to provide career growth and development which allows employees to envision and desire a long-term career with our company.

Our culture is rooted in the Russell Fundamentals, a series of 25 characteristics that guide the behavior of our employees and include key tenets like “Do the right thing always,” “Embrace diversity,” “Show meaningful appreciation,” “Deliver results,” and “Keep things fun.” Our intentional focus on creating an outstanding workplace experience has earned our firm numerous recognitions, including being named one of USA Today’s Top Workplaces in 2024.

In addition to our exceptional culture, we offer the following suite of benefits:

• Medical, Prescription, Dental, and Vision Insurance
• Company-Sponsored Life & AD&D Insurance
• Flexible Spending & Health Savings Accounts
• 401(k) with Employer Matching Contribution
• Disability Insurance
• Supplemental Insurance & Other Voluntary Coverage
• Employee Assistance Program