What are the responsibilities and job description for the Hacienda Ford - Collision Center Customer Service Representative position at Hacienda Ford?
Must be able to greet guests, schedule appointments, and act as a liaison between customers and body shop technicians. This position is about providing our customers with a great collision experience and understanding their needs.
Duties and Responsibilities :
Schedule repair for customers, either in person or over the phone
Communicate with customers to determine the nature of their repair needs.
Ensure that the required documentation is complete and in compliance with regulations and standards.
Photograph the vehicle to support the damage for insurance
Update clients with repair progress and status accordingly.
Handle telephone inquiries regarding work in progress and appointments.
Evaluate the vehicle thoroughly to determine the extent of damage and the need for repairs
Prepare estimates in accordance with Insurance partner and company guidelines.
Communicate supplements to customers and insurance companies on the same business day as written.
Perform other duties as assigned by the Collision manager.
Qualifications and Skills :
Professional appearance
Excellent communication capability
Ability to set and achieve targeted goals
Ability to thrive in a fast-paced environment with many priorities
Hours :
The Collision Center is open during the following hours :
Monday - Friday 8 : 00 AM - 6 : 00 PM
Saturday 8 : 00 AM - 2 : 00 PM
Benefits :
Medical, Dental, & Vision Insurance : 100% employer-paid medical, dental, and vision insurance with various plan options to fit your needs.
401(K) Plan : 401(k) plan with a company match of 50% up to 4% of your salary.
Life Insurance : 100% employer-paid life insurance policy of $50,000 with no medical exams required.
Paid Vacation : 1 week of paid vacation in the first year of service, with a rollover of 40 hours and a max cash out of 40 hours.
Sick leave three paid days per service year - 100% employer paid.
Paid Holidays : 8 paid holidays per year, including New Year's Day, Independence Day, Memorial Day, Labor Day, Thanksgiving Eve, Thanksgiving Day, Christmas Eve, and Christmas Day.
Other Perks include a 5-day workweek for sales, parts, and administration positions, 90-day and annual 1-on-1 performance evaluations, and employee discounts on new vehicles, parts, and services.
Requirements
By submitting your application, you agree to the following :
You are at least 18 years old.
You have a valid driver's license with an acceptable driving record.
You will pass a pre-employment drug screen.
You will undergo a background check.
You understand that the 401K company match has an annual maximum amount.
You understand that earned vacation time is based on the total time of continual employment.
If you do not meet all these requirements, your application will not be considered.
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