What are the responsibilities and job description for the Hacienda Ford - Customer Care Center Representative position at Hacienda Ford?
We are looking for highly motivated individuals who enjoy working in a fast-paced environment. Ideal candidates are goal-oriented and driven to consistently meet and exceed expectations. They must also possess excellent written and verbal skills.
Handle incoming internet and phone inquiries and outbound phone calls and campaigns.
Ensure all inquiries are followed up on time to maximize every opportunity effectively.
Gather accurate information and manage and track all prospective clients.
Attention to detail and ability to properly handle customer questions and requests.
Properly handle inbound calls.
Make 50 quality outbound calls per day.
Send 50 emails daily.
Able to set several appointments daily.
Meet and exceed daily, weekly, and monthly goals and objectives.
Desire and ability to work in a performance and process-driven environment.
Position Hours
Part-time position
1 pm - 6 pm
Job Requirements
High school diploma or equivalent.
Valid Driver's License.
Ability to read and comprehend instructions and information.
Excellent oral and written communication skills.
Must be a team player, willing to learn, and able to be coached towards success.
Previous dealership experience is preferred but not necessary.
Spanish required.
Benefits
Medical, Dental, & Vision Insurance : 100% employer-paid medical, dental, and vision insurance with various plan options to fit your needs.
401(K) Plan : 401(k) plan with a company match of 50% up to 4% of your salary.
Life Insurance : 100% employer-paid life insurance policy of $50,000 with no medical exams required.
Paid Vacation : 1 week of paid vacation in the first year of service, with a rollover of 40 hours and a max cash out of 40 hours.
Sick leave three paid days per service year - 100% employer paid.
Paid Holidays : 8 paid holidays per year, including New Year's Day, Independence Day, Memorial Day, Labor Day, Thanksgiving Eve, Thanksgiving Day, Christmas Eve, and Christmas Day.
Other Perks include a 5-day workweek for sales, parts, and administration positions, 90-day and annual 1-on-1 performance evaluations, and employee discounts on new vehicles, parts, and services.
Requirements
By submitting your application, you agree to the following :
You are at least 18 years old.
You have a valid driver's license with an acceptable driving record.
You will pass a pre-employment drug screen.
You will undergo a background check.
You understand that the 401K company match has an annual maximum amount.
You understand that earned vacation time is based on the total time of continual employment.
Your application will not be considered if you do not meet all these requirements.
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