What are the responsibilities and job description for the Service Coordinator position at Haddad Auto Group - Parent?
Looking to be part of the exciting, ever-growing automotive industry? Join us as a Service Coordinator!
As a Service Coordinator, you'll drive revenue for our Service departments by scheduling service appointments through inbound customer calls and text messages. You'll also contribute to the safety of the community by alerting them when they are due for maintenance or have open safety recalls through outbound calls.
You'll thrive in this role if you possess outstanding communication skills, have a cheerful and enthusiastic disposition, and the ability to retain knowledge to handle every kind of call that comes in. Creative thinking to come up with new lists to call or wording to try will be a huge bonus when it comes to hitting appointment goals. Additionally, having a strong motivational drive to achieve personal and departmental goals for the team will help you excel in this position.
Benefits:
- One-on-One coaching to help you gain or improve skills
- Monthly Performance Based Bonus
- $20/hr paid weekly
- Fun monthly competitions for prizes
- No night shifts
- Never have to work on Sunday
- Opportunities for promotion after 1 year
- Health Insurance
- Dental Insurance
- 401(k) program
- Earned Sick/Vacation Time
Essential Duties
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Promptly and professionally answer inbound calls with the goal of scheduling a service appointment
- Make outbound call and text efforts to reach our customers to help them schedule their next appointment
- Master our scheduling software to create quality appointments
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Master and follow all training materials and processes.
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Keep current with service specials and recall notices from the manufacturer
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Develop a solid understanding of product information related to all brands, vehicles, and maintenance/repair services associated with our service departments
Requirements
- 120 calls per day
- Must maintain good attendance record
- Must be able to work at least 1 Saturday a month
- Strong work ethic
- Team player
- Be able to work 830-5 M-F, with one Saturday a month 8-430 (you get a day off during the week when you work a Saturday)
Education/Experience/Skills Required
- High School Diploma or Equivalent
- Customer service experience a plus
- Computer Skills - must be comfortable using multiple programs simultaneously
- Phone Skills - must be comfortable answering and making calls
Working Conditions
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Normal office work environment
-
Prolonged periods of sitting at a desk and working on a computer
- Desk with two monitors
- Phone with headset
Limitations & Disclaimer
This document is intended to describe the general nature and level of work being performed. It is not intended to be construed as an exhaustive description of all responsibilities, duties and skills required for the position as they may be changed at management discretion or in response to business demands. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
Salary : $20
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