What are the responsibilities and job description for the IT Help Desk Technician position at Hallmark Homes?
Company Overview
Having built thousands of homes since 1992, Hallmark Homes is one of the largest on-your-lot custom home builders in the Midwest and has been ranked as Indiana’s number 1 custom home builder.
Summary
Hallmark Homes, Inc. is currently searching for a detail-oriented and proactive IT Help Desk Technician to support our remote workforce. The ideal candidate will assist employees with hardware and software issues, maintain IT inventory, and ensure seamless technology operations. Depending on the candidate, other work, including Excel and database management, may be assigned.
Responsibilities
- Provide technical support for employees experiencing hardware issues with laptops, desktops, printers, and phones.
- Diagnose and resolve software and hardware issues remotely using TeamViewer, Google Meet, or similar tools.
- Set up and configure new laptops, printers, and other computer hardware for employees.
- Maintain an up-to-date IT inventory list for company-issued devices and hardware.
- Assist employees with troubleshooting and optimizing Windows, iOS, and Android devices.
- Provide support for Microsoft Excel and Google Suite (i.e. G drive, Gmail, Sheets, etc.) issues and troubleshooting.
- (Bonus) Experience with Knack, databases, SRMs, WordPress, or similar systems is a plus.
Requirements
- Prefer experience in an IT Help Desk or technical support role.
- Strong understanding of Windows, iOS, and Android operating systems.
- Familiarity with Microsoft Excel and troubleshooting spreadsheet-related issues.
- Ability to troubleshoot and resolve hardware and software issues efficiently.
- Experience with remote support tools like TeamViewer and Google Meet.
- Strong organizational skills to maintain IT inventory in a remote work environment.
- Excellent problem-solving skills and ability to communicate technical information to non-technical users.
- (Preferred) Experience with Knack, databases, SRMs, WordPress, or similar platforms.
If you are passionate about IT systems and processes and are looking for an opportunity to work with an established and growing company, we invite you to apply for the Insulator position at Hallmark Homes today!
Job Type: Part-time
Pay: $20.00 - $25.00 per hour
Expected hours: 24 – 40 per week
Schedule:
- Day shift
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Experience:
- IT: 1 year (Preferred)
Work Location: Hybrid remote in Anderson, IN 46013
Salary : $20 - $25